Original price was: CAD$691.96.CAD$558.04Current price is: CAD$558.04.
Authorized Partner for United States (US)Getting replacement hardware to a site within 4 hours is useful. Having a Fortinet-certified engineer there to install it within the same window is something else. FC-10-S424P-212-02-12 is the 1-year 4-Hour Hardware and On-Site Engineer Priority RMA for the FortiSwitch 424E-POE: on a confirmed hardware failure, both the replacement unit and a certified technician dispatch within 4 hours, with the engineer handling installation.
This is a Priority RMA add-on requiring FortiCare Premium or Elite as the base support tier. On a confirmed FortiSwitch 424E-POE hardware failure, Fortinet dispatches a replacement unit and a certified on-site engineer, both within 4 hours of TAC confirmation. The engineer installs the replacement on-site. This is the highest-response RMA tier available for the FortiSwitch 424E-POE, combining the hardware dispatch SLA of the -211- tier with engineer presence.
Self-installation is straightforward in most environments, but not all. The on-site engineer tier fits when the FortiSwitch 424E-POE is deployed in a colocation facility where external technician entry requires coordination, when the IT team is not local to the deployment site and cannot travel within the 4-hour window, when the switch is part of a complex stacked or MCLAG configuration where replacement requires specific configuration steps, or when service level agreements with end customers require restoration by a certified technician rather than internal staff.
FC-10-S424P-212-02-12 is an electronic service contract. DataCenter360.ca delivers the license key within 0-1 business days worldwide. Register it in the FortiCare portal using the FortiSwitch 424E-POE serial number. The 1-year term begins on registration. No hardware or personnel is dispatched at contract purchase — dispatch only happens when a failure is confirmed by Fortinet TAC.
FC-10-S424P-211-02-12 (4-Hour Hardware Delivery, 1-year) dispatches replacement hardware within 4 hours but does not include an engineer. FC-10-S424P-212-02-12 adds the on-site technician to that same 4-hour SLA. For sites where remote self-install is reliable, -211- is the right call; for sites where on-site expertise is required, -212- is appropriate. DataCenter360.ca carries both at 1-, 3-, and 5-year terms.
Priority RMA add-ons require FortiCare Premium or Elite on the device. The table below shows the RMA and support levels across FortiCare tiers for the FortiSwitch 424E-POE.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
DataCenter360.ca is a Fortinet Select Partner based in Ontario, Canada. We stock the complete FortiSwitch 424E-POE service portfolio: hardware, FortiCare, and all Priority RMA tiers at 1-, 3-, and 5-year terms. Electronic delivery within 0-1 business days, worldwide. If you are comparing the -211- and -212- tiers for your site requirements, contact us and we can walk through which SLA fits your recovery time objectives.
The 4-hour SLA runs from when Fortinet TAC confirms the hardware failure, not from when the failure first occurs. After TAC confirmation, both the replacement hardware and the engineer are dispatched within 4 hours.
Yes. FC-10-S424P-212-02-12 is a Priority RMA add-on that requires FortiCare Premium or FortiCare Elite to be active on the FortiSwitch 424E-POE. It cannot be activated under FortiCare Essential.
The Fortinet-certified engineer installs the replacement FortiSwitch 424E-POE on-site. This does not include broader network redesign or other project work — the scope is the hardware replacement for the failed unit.
Yes. FC-10-S424P-212-02-36 (3-year) and FC-10-S424P-212-02-60 (5-year) are both available at DataCenter360.ca, providing the same 4-Hour Hardware and On-Site Engineer SLA over longer contract terms.
Yes. Each service contract is registered to a single FortiSwitch 424E-POE serial number. For multi-switch deployments, a separate contract is required per unit. Contact DataCenter360.ca for volume or bundle pricing across multiple switches.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiSwitch-424E-POE |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiSwitch |
| MPN | FC-10-S424P-212-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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