Original price was: CAD$2,075.89.CAD$1,674.10Current price is: CAD$1,674.10.
Authorized Partner for United States (US)A FortiSwitch 424E-POE powering IP cameras, access control terminals, or wireless throughout a building can take an entire floor offline when it fails. For those environments, FC-10-S424P-212-02-36 provides 3-year 4-Hour Hardware and On-Site Engineer Priority RMA coverage: Fortinet dispatches replacement hardware and a certified technician within 4 hours of confirming a failure, across a 3-year contract that matches mid-cycle IT refresh timelines.
This is a Priority RMA add-on to FortiCare Premium or Elite. On a confirmed FortiSwitch 424E-POE hardware failure, Fortinet dispatches both a replacement switch and a certified on-site engineer within 4 hours. The engineer handles the hardware replacement on-site. The 3-year contract applies that response commitment for three years from the registration date. This is the highest-response RMA tier in the FortiSwitch 424E-POE service portfolio.
The 3-year option is common for organizations that align hardware service contracts with capital planning cycles. Three years provides enough coverage to avoid renewal gaps in the middle of an asset’s life, with the option to reassess service requirements before year five. It is also cost-effective compared to renewing a 1-year contract three times, and locks in the 4-hour on-site response SLA at a known cost for the contract period.
FC-10-S424P-212-02-36 is an electronic license, delivered worldwide by DataCenter360.ca within 0-1 business days. Register it in the Fortinet Support Portal against the FortiSwitch 424E-POE serial number. Coverage begins on the registration date and runs for 3 years. No hardware or personnel dispatch occurs at purchase — the service activates only when a hardware failure is confirmed by Fortinet TAC.
FC-10-S424P-211-02-36 is the 3-year 4-Hour Hardware Delivery option without the engineer: replacement hardware dispatches within 4 hours, self-install. FC-10-S424P-212-02-36 adds the on-site engineer to that SLA. If your IT team can handle installation, -211- is appropriate; if you need a certified technician on-site, -212- is the right contract.
Priority RMA services apply only to FortiSwitch 424E-POE devices covered by FortiCare Premium or Elite. The following table compares RMA capabilities and support levels across the three FortiCare tiers.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
DataCenter360.ca is an Ontario-based Fortinet Select Partner, stocking the full FortiSwitch 424E-POE RMA portfolio at 1-, 3-, and 5-year terms. Contracts are delivered electronically, worldwide, within 0-1 business days. For teams building a FortiSwitch service package that includes hardware, FortiCare, and Priority RMA across multiple units, contact us to discuss volume options and bundled purchasing.
It is the dispatch SLA: after Fortinet TAC confirms a hardware failure, both the replacement FortiSwitch 424E-POE and the on-site engineer are dispatched within 4 hours. It is not a guarantee that either arrives within 4 hours — actual travel times depend on depot and engineer proximity.
Yes. FC-10-S424P-212-02-36 is a Priority RMA add-on and requires FortiCare Premium or Elite on the FortiSwitch 424E-POE. FortiCare Essential does not include Priority RMA eligibility.
Coverage lapses at the end of the 3-year term. You can renew with a new contract before expiry. DataCenter360.ca carries 1-year, 3-year, and 5-year options for the FortiSwitch 424E-POE 4-Hour Hardware and On-Site RMA.
Contact Fortinet or DataCenter360.ca to discuss upgrade paths. Generally, adding on-site coverage requires purchasing the -212- contract for the device. The -211- and -212- contracts are separate SKUs.
Availability of on-site engineer services depends on geographic coverage. Confirm on-site service availability for your specific location with Fortinet before purchasing. The license itself is available worldwide from DataCenter360.ca.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiSwitch-424E-POE |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiSwitch |
| MPN | FC-10-S424P-212-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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