Fortinet FortiSwitch 424E-POE 4-Hour Hardware and On-Site Engineer Priority RMA, 5-Year (FC-10-S424P-212-02-60)

Organizations that plan FortiSwitch 424E-POE deployments as five-year infrastructure commitments benefit from aligning service coverage to the same horizon. FC-10-S424P-212-02-60 provides 5-year 4-Hour Hardware and On-Site Engineer Priority RMA: a single contract that covers the switch from initial deployment through the end of its planned lifecycle, with Fortinet dispatching replacement hardware and an on-site engineer within 4 hours on any confirmed failure over that period.

What 5-Year 4-Hour Hardware and On-Site Engineer Priority RMA Covers

This is a Priority RMA add-on to FortiCare Premium or Elite. On a confirmed FortiSwitch 424E-POE hardware failure, Fortinet dispatches both a replacement switch and a certified on-site engineer within 4 hours of TAC confirmation. The engineer handles the physical installation at your site. The 5-year contract maintains that commitment from registration through year five, with no annual renewal gaps to manage.

Where the 5-Year Term Makes Sense

Five-year service contracts are common in campus networks where switching infrastructure follows a five-year refresh cycle aligned with capital budgets, in facilities where the FortiSwitch 424E-POE powers mission-critical PoE loads — access control, lighting, cameras — that must be restored quickly by a technician, and for managed service providers who deliver an uptime SLA to their customers and need a matching vendor service commitment for the contract term.

Activation and Delivery

FC-10-S424P-212-02-60 is an electronic license. DataCenter360.ca delivers the contract key worldwide within 0-1 business days. Register it in the FortiCare portal against the FortiSwitch 424E-POE serial number. The 5-year term begins on registration. No hardware ships and no technician is scheduled at purchase — the on-site dispatch happens only when Fortinet TAC confirms a hardware failure.

Comparing to Shorter Terms and the Hardware-Only Tier

FC-10-S424P-212-02-12 and FC-10-S424P-212-02-36 offer the same 4-Hour Hardware and On-Site Engineer SLA at 1-year and 3-year terms. The 5-year contract is typically lower cost per year than shorter terms. For sites where on-site engineer coverage is not required and self-install is feasible, FC-10-S424P-211-02-60 is the 5-year 4-Hour Hardware Delivery option without the engineer component.

FortiCare Support Tiers and RMA Options

Priority RMA add-ons apply to FortiSwitch 424E-POE units covered by FortiCare Premium or Elite. The table below summarizes how RMA capabilities differ across the three FortiCare support tiers.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner in Ontario, Canada. The full FortiSwitch 424E-POE service stack is available: hardware, FortiCare, Next Calendar Day, 4-Hour Hardware Delivery, 4-Hour Hardware and On-Site, and Secure RMA at 1-, 3-, and 5-year terms. Contracts ship electronically, delivered worldwide in 0-1 business days. If you are building a deployment package or need help matching service tiers to your recovery time objectives, contact us directly.

Frequently Asked Questions