Fortinet FortiSwitch 424E-POE 4-Hour Hardware Delivery Priority RMA Service, 5-Year (FC-10-S424P-211-02-60)

Hardware deployment cycles for campus switching rarely align with annual renewal windows. FC-10-S424P-211-02-60 addresses that by locking in 5-year 4-Hour Hardware Delivery Priority RMA coverage for the FortiSwitch 424E-POE, so the same response SLA that protects the switch at deployment continues through the entire 5-year asset lifecycle without annual renegotiation or gaps in coverage.

What 4-Hour Hardware Delivery Priority RMA Covers

This is a Priority RMA add-on that requires FortiCare Premium or Elite to be active on the device. When Fortinet TAC confirms a hardware failure of the FortiSwitch 424E-POE, a replacement unit ships within 4 hours of that confirmation. This is a delivery SLA, not an on-site installation SLA: a Fortinet engineer does not come to your site. The 5-year contract maintains that 4-hour dispatch commitment from registration date through year five.

When 4-Hour Delivery Justifies the 5-Year Term

Sites where the FortiSwitch 424E-POE powers wireless access points, IP phones, or access control panels across a building or campus have meaningful downtime risk if the switch fails and recovery stretches overnight. Purchasing the 5-year term is common when the switch is part of a standardized deployment that will not be replaced for at least four years, when a consistent recovery time objective is required across the asset’s full operating life, or when budget predictability over multiple fiscal years is a priority. The 5-year cost is generally lower per year than renewing annually, and it eliminates the risk of coverage lapsing during a renewal cycle.

Activation and Delivery

FC-10-S424P-211-02-60 is an electronic license. DataCenter360.ca delivers the contract key within 0-1 business days of purchase, worldwide. Register it against the FortiSwitch 424E-POE serial number in the FortiCare Support Portal. The 5-year term starts on the registration date. No hardware ships at purchase — the replacement only dispatches when Fortinet TAC confirms an active failure.

Comparing the 5-Year Term to Shorter Options

FC-10-S424P-211-02-12 (1-year) and FC-10-S424P-211-02-36 (3-year) are the shorter alternatives within the same RMA tier. If you need on-site engineer support in addition to hardware delivery, FC-10-S424P-212-02-60 is the 5-year 4-Hour Hardware and On-Site Engineer option for the FortiSwitch 424E-POE. DataCenter360.ca carries all terms and tiers.

FortiCare Support Tiers and RMA Options

Priority RMA services like the 4-Hour Hardware Delivery tier require FortiCare Premium or Elite on the device. The table below shows how RMA options and response times differ across FortiCare tiers for the FortiSwitch 424E-POE.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner in Ontario, Canada. We carry the full FortiSwitch 424E-POE RMA stack at 1-, 3-, and 5-year terms. Electronic delivery worldwide, 0-1 business days. If you have questions about stacking FortiCare Premium and Priority RMA, or about pricing for a multi-switch deployment, contact us to put together the right service package.

Frequently Asked Questions