Fortinet FortiSwitch 424E-POE 4-Hour Hardware Delivery Priority RMA Service, 1-Year (FC-10-S424P-211-02-12)

Next-day replacement covers most scenarios, but some environments — trading floors, hospital networks, manufacturing lines — cannot sustain a multi-hour outage waiting for overnight delivery. FC-10-S424P-211-02-12 is the 1-year 4-Hour Hardware Delivery Priority RMA for the FortiSwitch 424E-POE: when Fortinet confirms a hardware failure, a replacement unit ships within 4 hours, cutting the time between confirmation and hardware arrival.

What 4-Hour Hardware Delivery Priority RMA Covers

This is a Priority RMA add-on to FortiCare Premium or Elite. On a confirmed FortiSwitch 424E-POE hardware failure, Fortinet dispatches a replacement unit within 4 hours of confirmation. This is a shipping SLA, not an on-site SLA — an engineer is not included in this tier. The 1-year contract covers that expedited dispatch for one year from registration.

When 4-Hour Delivery Makes Sense

If your site’s recovery time objective is measured in hours, not days, the 4-Hour tier is the appropriate baseline. Data centers, healthcare facilities, warehouses with active pick-and-pack operations, and high-density office environments where PoE supports critical voice or wireless infrastructure all fit this profile. The additional cost over Next Calendar Day reflects the logistics commitment Fortinet makes to ship within that 4-hour window.

Activation and Delivery

FC-10-S424P-211-02-12 is an electronic license, delivered worldwide. After purchasing from DataCenter360.ca, register the contract in the Fortinet Support Portal using your FortiSwitch 424E-POE serial number. The 1-year term begins on the registration date. The replacement hardware is only dispatched when a failure is confirmed — nothing ships at license purchase time.

Comparing 4-Hour Hardware Delivery to Adjacent Tiers

Next Calendar Day Priority RMA (FC-10-S424P-210-02-12) ships by the next business or calendar day — suitable for less time-sensitive sites. 4-Hour Hardware Delivery (this product) is faster. If your recovery plan also requires a Fortinet engineer on-site alongside the replacement hardware, the 4-Hour Hardware and On-Site option (FC-10-S424P-212-02-12) covers both. DataCenter360.ca carries all three tiers at 1-, 3-, and 5-year terms for the FortiSwitch 424E-POE.

FortiCare Support Tiers and RMA Options

Priority RMA add-on services require FortiCare Premium or Elite as the base support tier. The table below compares the three FortiCare tiers to show where Priority RMA eligibility sits and what each tier provides for the FortiSwitch 424E-POE or 424E-Fiber.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner in Ontario, Canada, with electronic contract delivery in 0 to 1 business days. We carry the full FortiSwitch 424E-POE service stack — hardware, FortiCare, and all Priority RMA tiers from Next Calendar Day through 4-Hour Hardware and On-Site. If your site has a specific recovery time objective and you want to confirm the right RMA tier before committing, contact us — we can walk through the options for your deployment.

Frequently Asked Questions