Original price was: CAD$65.88.CAD$61.76Current price is: CAD$61.76.
Authorized Partner for United States (US)FC-10-P241K-204-02-12 is not a standalone support contract. It is a 1-year upgrade add-on that raises an active FortiCare Premium contract on a FortiAP 241K to Elite-tier response time: 15 minutes instead of 1 hour for critical severity cases. If the AP is already covered by FC-10-P241K-247-02-12 and the wireless environment has grown to where 1-hour response is no longer adequate, this upgrade shortens that window without replacing the base contract.
FC-10-P241K-204-02-12 adds the Elite-tier SLA to an existing Premium contract: the critical-issue response time drops from 1 hour to 15 minutes. Existing Premium entitlements, including 24×7 TAC access, firmware update rights, advance hardware replacement, and FortiCare portal access, are already covered by the active Premium contract. The upgrade does not replace Premium; it elevates the response SLA on top of it. The 1-year term runs concurrently with the active Premium coverage period.
Three support tiers are available for the FortiAP 241K. This contract upgrades from Premium to the Elite response SLA.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Firmware updates, tools & asset portal | ✓ | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal (FortiGate only) | — | — | ✓ |
The most common scenario is a deployment where the FortiAP 241K was initially covered by Premium, but the environment has changed since purchase: higher user density, a new POS or patient monitoring system running over Wi-Fi, or a branch where a wireless outage now has a measurable business cost. Buying the upgrade for a single year lets an organization pilot the Elite SLA before committing to a multi-year Elite contract or a full transition. It also suits situations where only one AP in a fleet has higher criticality than the rest.
An active FortiCare Premium contract on the same FortiAP 241K serial number is required before this upgrade can be registered. The upgrade is added in the FortiCare portal against the same unit. Once registered, the 15-minute Elite SLA applies for 1 year from activation, alongside the existing Premium entitlements. If Premium expires before the upgrade term ends, renewal of Premium is necessary to keep the Elite SLA active.
This is an electronic license. The activation code arrives by email within 0 to 1 business days of purchase. Register it in the FortiCare portal with the FortiAP 241K serial number. No hardware ships; the upgrade is valid for customers in any country.
DataCenter360.ca is an authorized Fortinet Select Partner and carries the full FortiAP 241K service catalog, including standalone Elite contracts and Elite Upgrade add-ons. If you are evaluating which contract configuration fits your current deployment, reach out before checkout and we can confirm the correct SKUs based on your unit’s active coverage dates.
No. FC-10-P241K-204-02-12 requires an active FortiCare Premium contract on the same FortiAP 241K as a prerequisite. If you want Elite coverage without Premium, purchase FC-10-P241K-284-02-12 instead.
The Elite Upgrade (204) adds the 15-minute SLA on top of an active Premium contract. Buying Elite outright (284) provides the full Elite entitlement as the base contract. If your Premium contract is current, the upgrade cost may be lower; the right choice depends on your existing coverage dates and pricing.
No. The upgrade runs concurrently with the active Premium contract for 1 year from activation. It does not extend or replace the Premium term; both are active simultaneously.
Yes. FC-10-P241K-204-02-36 covers 3 years and FC-10-P241K-204-02-60 covers 5 years. All require an active Premium contract as a prerequisite.
Priority RMA add-on eligibility is granted by the active Premium or Elite base contract. The upgrade does not create new RMA eligibility on its own. For Priority RMA services, look for the FC-10-P241K-210-02- series.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiAP-241K |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FortiAP |
| MPN | FC-10-P241K-204-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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