Original price was: CAD$642.31.CAD$517.99Current price is: CAD$517.99.
United States (US) Authorized DistributorNot every FortiGate 31G deployment runs a 3-year support cycle. Short-term projects, hardware lease cycles, and organizations piloting on-site support before a longer commitment all need high-tier RMA without multi-year lock-in. FC-10-GT31G-212-02-12 covers that for 12 months: a 1-year 4-Hour Onsite Engineer Priority RMA for the FortiGate 31G. When hardware fails, Fortinet sends both a replacement unit by courier and a field engineer to your site — both arriving within 4 hours. The engineer racks and cables the new appliance, confirms it is online, and removes the failed device.
The 4-Hour Onsite Engineer Priority RMA is Fortinet’s top-tier hardware replacement option for the FortiGate 31G. TAC-confirmed failure triggers courier dispatch of the replacement appliance and separate dispatch of a field engineer to your location. The engineer handles physical installation and removes the defective hardware, so your team does not need to be present or have hardware installation capability. Coverage runs for 1 year from the activation date. This service requires FortiCare Premium or FortiCare Elite on the same device.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
Annual Priority RMA fits several distinct scenarios. Managed service providers covering a client site for a 12-month contract period want coverage that matches the engagement rather than outlasting it. Organizations with fiscal-year purchasing cycles that cannot commit multi-year budgets buy annual terms and renew each cycle. Sites running the FortiGate 31G on a hardware lease with a 1-year refresh can match the RMA term to the device lifecycle. IT teams evaluating whether on-site engineer support justifies the cost over courier-only (211 series) can assess the service level before committing to a longer term.
FC-10-GT31G-212-02-12 is a subscription license. Purchase through DataCenter360.ca and the license key arrives electronically within 0 to 1 business days. Register the key against the FortiGate 31G’s serial number in the Fortinet Support Portal to activate the 1-year coverage. Physical RMA response — engineer dispatch and courier delivery — is available on confirmed hardware failures from the activation date onward.
If the FortiGate 31G is a permanent fixture in the network, the 3-year (FC-10-GT31G-212-02-36) and 5-year (FC-10-GT31G-212-02-60) terms lower the total cost and eliminate annual renewal overhead. If on-site engineer support isn’t needed and hardware delivery alone satisfies the SLA, the 4-Hour Courier options (FC-10-GT31G-211 series) deliver the same hardware response window at a lower price point. The 1-year onsite engineer term makes sense when both flexibility and maximum on-site response are requirements at the same time.
DataCenter360.ca is a Fortinet Select Partner with access to current Priority RMA pricing across all FortiGate 31G support tiers. Subscriptions are delivered electronically worldwide, so procurement teams in any region can complete the order. If you’re building a support package for the FortiGate 31G — FortiCare Premium paired with a Priority RMA add-on — we can issue a combined quote. Contact us if you need to match renewal dates across multiple devices or align this term with an existing contract.
The 4-hour window begins when Fortinet TAC confirms the hardware failure and initiates the dispatch. The courier with the replacement unit and the field engineer are both targeted to arrive at your location within 4 hours of dispatch. Opening a TAC case at the onset of the failure minimizes total downtime. Priority RMA covers weekends and holidays, unlike standard next-business-day RMA.
No. Secure RMA (FC-10-GT31G-301) is about data protection: the defective unit stays in your custody and does not need to be returned to Fortinet. Priority RMA (FC-10-GT31G-212 and others) is about response speed: hardware is replaced quickly, with or without an on-site engineer. They address different requirements and can be paired if both rapid on-site replacement and hardware non-return are needed.
Priority RMA is an add-on that requires FortiCare Premium or Elite to remain active on the same device. If the base FortiCare contract lapses, the Priority RMA entitlement may be suspended. When purchasing a 1-year Priority RMA alongside an existing FortiCare contract, confirm both cover the same period. DataCenter360.ca can assist with renewal coordination to prevent coverage gaps.
Yes. At renewal, you can choose another 1-year continuation, upgrade to a 3-year term (FC-10-GT31G-212-02-36), or select a 5-year term (FC-10-GT31G-212-02-60). You can also switch to the courier-only tier (FC-10-GT31G-211 series) at renewal if on-site engineer support is no longer required. DataCenter360.ca can assist with renewal quotes and ensure no gap in coverage between terms.
Yes, the license key is delivered electronically to any country. The physical on-site engineer service has country and regional availability constraints. Confirm that engineer dispatch is available at your specific deployment location before purchasing. For current service availability by country, contact DataCenter360.ca or Fortinet’s regional support team.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-31G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-GT31G-212-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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