Original price was: CAD$1,926.94.CAD$1,553.98Current price is: CAD$1,553.98.
United States (US) Authorized DistributorA branch-site FortiGate 31G without on-site IT staff creates a specific risk: hardware failure means downtime until someone qualified arrives to swap and configure the unit. FC-10-GT31G-212-02-36 eliminates that dependency for 3 years. Under this Priority RMA contract, a TAC-confirmed hardware failure triggers both a courier with a replacement unit and a Fortinet field engineer — both dispatched to your site within 4 hours. The engineer racks and cables the new appliance, confirms connectivity, and removes the failed unit. Your site is restored without your team being present.
FC-10-GT31G-212-02-36 is Fortinet’s 4-Hour Onsite Engineer Priority RMA for the FortiGate 31G with a 3-year term. On a confirmed hardware failure, Fortinet dispatches a replacement appliance via courier and a field engineer to your location, both targeted to arrive within 4 hours. The engineer performs the physical installation and removes the defective device. This service tier requires FortiCare Premium or FortiCare Elite — it cannot be added to a FortiCare Essential contract.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
Three-year Priority RMA is the most common term for FortiGate branch deployments. It aligns with typical hardware refresh and support contract cycles, avoids the upfront cost of a 5-year commitment, and covers the most active operational years of a new device. Organizations running regional offices, retail chains, or distributed healthcare facilities typically standardize on 3-year terms for predictable renewal management. For sites without local IT staff, the on-site engineer component removes the installation dependency from the response plan entirely.
This is a subscription license delivered electronically. After ordering through DataCenter360.ca, the license key arrives by email within 0 to 1 business days. Register it in the Fortinet Support Portal against the FortiGate 31G’s serial number. The 3-year coverage period begins on activation. Physical dispatch — courier plus field engineer — occurs only when Fortinet TAC confirms a hardware failure on the registered device.
Fortinet’s 4-Hour Courier option (FC-10-GT31G-211-02-36) delivers replacement hardware within 4 hours but without installation support. If your site has available staff who can rack and cable the unit, the courier-only option reduces cost while maintaining the same delivery window. The 4-Hour Onsite Engineer option is the right choice when the remote site lacks anyone qualified to swap and configure a firewall on short notice — the engineer covers that gap.
DataCenter360.ca is a Fortinet Select Partner with direct access to current Priority RMA pricing across all supported FortiGate 31G service tiers. Orders are processed for worldwide electronic delivery. For organizations building a support stack for the FortiGate 31G — FortiCare Premium plus a Priority RMA add-on — we can quote both in a single order with aligned term dates. Contact us for volume pricing if you are covering multiple 31G units across a distributed network.
The event is triggered when Fortinet TAC confirms a hardware failure on the registered FortiGate 31G during an active support case. Once confirmed, Fortinet dispatches the replacement unit by courier and schedules a field engineer for on-site arrival. Both are targeted to arrive within 4 hours of dispatch. Opening a TAC case promptly at the onset of the failure minimizes total downtime.
Yes. Priority RMA add-ons require FortiCare Premium or FortiCare Elite on the same device. The underlying Advanced Replacement RMA is included with Premium and Elite tiers; the Priority add-on accelerates the response and adds engineer dispatch on top. Ensure the FortiGate 31G has a current FC-10-GT31G-247 or Elite contract running alongside this subscription.
No. The field engineer handles the physical swap: racking, cabling, and confirming the replacement unit powers on. Configuration restoration is handled by your team using a saved backup, or remotely by Fortinet TAC once the new unit is accessible on the network. Keeping a current configuration backup is important for any deployment relying on Priority RMA services.
Yes. If the FortiGate 31G already has FortiCare Premium with time remaining, you can register a 3-year Priority RMA and align it to the same renewal date. DataCenter360.ca can assist with co-terming quotes and ensuring neither contract has a gap that would leave the device without Priority RMA coverage.
The license is available for worldwide purchase and electronic delivery. Physical on-site engineer dispatch has country and regional availability limits. Confirm that engineer dispatch is available at your deployment site — contact DataCenter360.ca or Fortinet support before purchasing to avoid buying a service that doesn’t cover your location’s on-site response.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-31G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-GT31G-212-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
Sorry, no reviews match your current selections
