Original price was: CAD$3,211.56.CAD$2,562.41Current price is: CAD$2,562.41.
United States (US) Authorized DistributorA FortiGate 31G deployed at a remote branch or edge site has one practical liability: hardware failure with no local IT staff to respond. FC-10-GT31G-212-02-60 addresses that for five years. Under this 4-Hour Onsite Engineer Priority RMA contract, Fortinet dispatches a courier with a replacement unit and a field engineer separately — both arrive at your site within 4 hours of confirmed failure. The engineer racks, cables, and validates the new appliance, then removes the defective device. Your remote site is restored without requiring skilled IT staff on location.
This is Fortinet’s highest-tier Priority RMA option for the FortiGate 31G. On TAC-confirmed hardware failure, Fortinet dispatches a replacement appliance by courier and a field engineer to your location. Both arrive within 4 hours. The engineer handles physical installation, confirms operation, and removes the failed unit. A 5-year term covers the FortiGate 31G through its full expected operational lifecycle without additional renewal steps. The service requires FortiCare Premium or FortiCare Elite on the same device.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
The 4-hour onsite option fits environments where downtime has an immediate measurable cost and on-site technical resources are unavailable. Retail branches running payment processing, medical clinics where the firewall gates patient record access, and OT environments where the FortiGate 31G sits at the perimeter of an unmanned facility are typical deployments. Organizations managing distributed sites under a managed services model also use this tier to standardize response across locations with limited IT headcount.
FC-10-GT31G-212-02-60 is a subscription license, not a hardware purchase. After ordering through DataCenter360.ca, the license key is delivered electronically within 0 to 1 business days. Register it in the Fortinet Support Portal against the FortiGate 31G serial number to activate the 5-year term. Coverage starts from the activation date. Physical dispatch of the replacement unit and engineer happens only when Fortinet TAC confirms a hardware failure event on the registered device.
Fortinet offers three Priority RMA tiers for the FortiGate 31G. Next-Day delivery (FC-10-GT31G-210) ships a replacement by the next calendar day without an engineer. 4-Hour Courier (FC-10-GT31G-211-02-60) delivers hardware within 4 hours without installation support. This product — 4-Hour Onsite Engineer — includes hardware delivery plus a field engineer who handles installation and removal. If your site has available IT staff who can install the unit themselves, FC-10-GT31G-211-02-60 achieves the same hardware response window at lower cost.
Five-year license commitments benefit from working with a partner who has current Fortinet pricing and confirmed product availability. DataCenter360.ca is a Fortinet Select Partner selling Priority RMA subscriptions with full entitlement verification and worldwide electronic delivery. For organizations deploying the FortiGate 31G across multiple sites and needing consistent RMA coverage across a fleet, contact us to discuss volume pricing and consolidated renewal scheduling.
The field engineer arrives at your location within the 4-hour window, racks and cables the replacement FortiGate 31G, confirms it powers on, and removes the defective unit. Configuration restoration is handled by your team using a saved backup, or by Fortinet TAC remotely once the new unit is network-accessible. The on-site engineer manages the physical swap; your IT team handles the logical restoration.
Yes. The 4-Hour Onsite Engineer Priority RMA add-on requires FortiCare Premium or FortiCare Elite active on the same device. It is not available on FortiCare Essential. FortiCare Premium (FC-10-GT31G-247) provides the base 24×7 support and Advanced Replacement RMA entitlement that this add-on builds upon.
Yes. Priority RMA services cover weekends and holidays, which is a key distinction from standard next-business-day RMA. The 4-hour window applies regardless of when the failure is confirmed. Country-level availability for engineer dispatch may vary — confirm coverage for your specific location before purchase.
Not mid-term on an active subscription, but at renewal you can select FC-10-GT31G-211-02-60 for the same 4-hour hardware delivery without the engineer component at a lower cost. If you are evaluating whether engineer support is worth the premium, the 1-year term (FC-10-GT31G-212-02-12) lets you assess before committing to a 5-year contract.
The license is available for worldwide purchase and electronic delivery. Physical on-site engineer dispatch has country and regional availability constraints. Fortinet publishes service availability by country on their support site. Contact DataCenter360.ca to confirm engineer availability for your specific deployment location before purchasing the 5-year term.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-31G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-GT31G-212-02-60 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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