Original price was: CAD$71.32.CAD$66.87Current price is: CAD$66.87.
Authorized Partner for United States (US)Standard RMA works on exchange: you ship the failed unit back, Fortinet sends a replacement. For a government branch or financial services site where the FortiGate 31G holds configuration on non-removable solid-state media, that outbound shipment creates a compliance problem. FC-10-GT31G-301-02-12 is the 1-year edition of Fortinet’s Secure RMA for the FortiGate 31G: Fortinet delivers a replacement, the defective appliance stays within your control, and no return is required. The hardware never travels outside your chain of custody.
On confirmed hardware failure, Fortinet ships a replacement FortiGate 31G to you. Unlike standard RMA, you are not required to return the failed unit. The defective device stays at your site, satisfying security policies that prohibit equipment from leaving without physical destruction documentation. The 1-year term provides this coverage from the activation date through the annual renewal point.
All Priority RMA options, including Secure RMA, require FortiCare Premium or FortiCare Elite active on the same device. FortiCare Essential contracts are not eligible for Priority RMA add-ons.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
Annual Secure RMA suits several scenarios. Federal and provincial government projects with fiscal-year budget cycles benefit from annual renewals rather than a locked multi-year commitment. Managed service providers with short-term client contracts can align the RMA term to the engagement duration. Organizations evaluating Secure RMA before committing to a 3-year term can start here and extend at renewal. In all cases, the 1-year term carries the same hardware non-return guarantee as the longer options.
FC-10-GT31G-301-02-12 is a subscription license delivered electronically. After ordering through DataCenter360.ca, you receive the license key by email within 0 to 1 business days. Activate it against the FortiGate 31G’s serial number in the Fortinet Support Portal. Secure RMA coverage begins on activation. No hardware ships at purchase; a replacement unit ships only when Fortinet TAC confirms a hardware failure on the registered device.
Annual terms offer budget flexibility but require renewal each year. The 3-year option (FC-10-GT31G-301-02-36) reduces total cost of ownership and removes the annual renewal step. For the longest supported term, the 5-year edition (FC-10-GT31G-301-02-60) is also available. If data-at-rest policy is not the primary concern and faster delivery windows matter more, Next-Day Priority RMA (FC-10-GT31G-210-02-12) is an alternative with broader regional availability.
DataCenter360.ca sources Fortinet Secure RMA subscriptions as a Fortinet Select Partner, with license keys issued through Fortinet’s official licensing system and full entitlement verification. Worldwide electronic delivery means procurement teams in any country can complete the purchase. For public sector buying processes, volume licensing, or aligning renewal dates across a supported fleet, contact us — we handle multi-SKU Fortinet orders regularly.
Choose Secure RMA when your organization cannot ship failed hardware off-site. FortiGate 31G stores configuration on solid-state media that is not field-replaceable. Standard RMA requires returning that hardware to Fortinet. Secure RMA removes that obligation — the defective unit stays in your custody permanently. If hardware return is not a compliance concern, Next-Day Priority RMA (FC-10-GT31G-210) may suit your needs at lower cost.
No. Secure RMA is an add-on, not a replacement for FortiCare. FortiCare Premium or Elite must be active on the same device. FortiCare Premium provides 24×7 technical support, 1-hour critical issue response, and the base Advanced Replacement RMA. The Secure RMA add-on modifies the return obligation — you keep the defective hardware rather than shipping it back.
It stays at your site. Fortinet ships the replacement without requiring the return of the failed device. You handle disposition of the defective hardware according to your internal security and data destruction policies. That is the intended use case: organizations with strict chain-of-custody requirements retain full control over the hardware throughout its lifecycle.
Yes. At the end of the 1-year term you can renew with another annual Secure RMA subscription or move to a 3-year (FC-10-GT31G-301-02-36) or 5-year (FC-10-GT31G-301-02-60) term. DataCenter360.ca can assist with renewal quotes and ensuring continuous coverage without a gap between terms.
Yes, the subscription license is available worldwide and delivered electronically. The physical RMA service — hardware replacement shipping — has country-level availability that varies by region. Confirm your deployment location’s eligibility with DataCenter360.ca or Fortinet’s support team before purchase to ensure the replacement service is available where the FortiGate 31G is installed.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-31G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-GT31G-301-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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