Fortinet FortiGate 31G Secure RMA Service, 5-Year (FC-10-GT31G-301-02-60)

Some FortiGate 31G deployments handle data where the hardware itself is a security concern. Classified networks, regulated industries, and environments with strict chain-of-custody requirements need more than standard RMA logistics. FC-10-GT31G-301-02-60 addresses that with a five-year Secure RMA contract: when a FortiGate 31G unit needs to be replaced, the returned hardware is decommissioned under Fortinet’s secure destruction protocol, preventing any data on the device from leaving the supply chain unsecured.

What This Service Covers

FC-10-GT31G-301-02-60 is a five-year Secure RMA add-on specific to the FortiGate 31G. When a hardware failure is confirmed through a Fortinet support case, a replacement unit is dispatched. Unlike standard RMA, where a failed device might be refurbished or re-entered into the supply chain, Secure RMA ensures Fortinet destroys the returned unit under a documented security protocol. This is a priority add-on that requires FortiCare Premium or Elite as the base tier.

FortiCare Tier Overview and RMA Eligibility

Priority RMA add-ons, including Secure RMA, are only available on FortiGate 31G units covered by FortiCare Premium or Elite. The table below outlines the key differences between FortiCare support levels.

Who Buys Secure RMA

Secure RMA is the right choice for FortiGate 31G deployments in environments where hardware leaving the premises unsecured creates a compliance or regulatory risk. Government contractors managing controlled data, financial institutions with strict device disposal policies, healthcare organizations under HIPAA or equivalent standards, and enterprises operating classified network segments are the primary buyers. The 5-year term aligns with long hardware refresh cycles common in these environments.

Activation and Delivery

FC-10-GT31G-301-02-60 is delivered electronically to any country, typically within one business day of purchase. The license is registered through the Fortinet Support Portal against the FortiGate 31G serial number. Once active, the Secure RMA entitlement appears under the device’s support profile. When an RMA case is opened and confirmed, Fortinet’s logistics team handles the replacement dispatch and coordinates secure destruction of the returned unit.

Secure RMA vs. Standard Priority RMA

FC-10-GT31G-210-02-12 provides next-calendar-day hardware replacement for the FortiGate 31G without the secure destruction protocol. If physical data security on the returned hardware is not a compliance requirement, the standard Priority RMA is available at a lower price point. Secure RMA (this SKU) adds the destruction step specifically for environments where documented hardware decommissioning is required by policy or regulation.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner with experience supporting security-critical deployments across Canada and internationally. FC-10-GT31G-301-02-60 is delivered electronically to customers worldwide, typically within one business day of purchase. Contact us if you need documentation for compliance purposes or if you require a quote covering Secure RMA across multiple FortiGate 31G units at the same site.