Fortinet FortiGate 31G Secure RMA Service, 3-Year (FC-10-GT31G-301-02-36)

The FortiGate 31G stores its configuration on solid-state media that is not field-replaceable. Pulling or wiping that media voids the warranty and leaves configuration data on the hardware. For government agencies, financial institutions, and sites operating under strict data-at-rest policies, shipping a failed appliance to a vendor is a non-starter. FC-10-GT31G-301-02-36 is the answer: a 3-year Secure RMA service where Fortinet ships a replacement unit first, and your defective device never has to leave your premises.

What Secure RMA Covers

When hardware fails under this contract, Fortinet ships an advanced replacement to your location. The defining difference from standard RMA is the return obligation: there is none. The defective FortiGate 31G stays in your custody. You receive the replacement, restore your configuration, and the failed appliance remains on your side of the chain of custody permanently. This satisfies most government and regulatory requirements around physical hardware disposition.

Secure RMA is a Priority RMA add-on, so it requires FortiCare Premium or FortiCare Elite as the underlying per-device support contract. FortiCare Essential is not eligible for any Priority RMA add-on.

Who Needs This

Secure RMA is purpose-built for environments with strict hardware disposition requirements. Federal and provincial agencies, defence contractors, healthcare organizations handling classified records, and financial sites under regulatory audit are the primary buyers. If your security policy prohibits network appliances from leaving the building without documented destruction, this service fills that gap without sacrificing hardware replacement. It also suits colocation operators and managed service providers maintaining customer-owned equipment under strict SLAs.

Activation and Electronic Delivery

This is a subscription license delivered electronically. After purchase from DataCenter360.ca, you receive the license key by email within 0 to 1 business days. Registration is completed through the Fortinet Support Portal (support.fortinet.com) against the FortiGate 31G’s serial number. Coverage begins on activation. No hardware ships at activation; a replacement unit ships only when Fortinet TAC confirms a verified hardware failure on the registered device.

Secure RMA vs Other Priority RMA Options

If your priority is fast delivery rather than data custody, Next-Day Priority RMA (FC-10-GT31G-210-02-12) provides advanced replacement the next calendar day without the non-return requirement and at a lower cost. Four-Hour Courier RMA (FC-10-GT31G-211 series) cuts the response window further for time-critical sites. Secure RMA trades response speed for the non-return guarantee, making it the right selection when your organization’s security policy drives the decision.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner supplying Secure RMA subscriptions with verified license keys and full Fortinet support entitlements. Orders are processed for worldwide electronic delivery. If you need to stack Secure RMA alongside a FortiCare Premium contract for the same device, or align terms across multiple units in your fleet, contact our team — we work with IT procurement groups to coordinate license terms and prevent coverage gaps.

Frequently Asked Questions