Fortinet FortiWiFi 31G 4-Hour Hardware and Onsite Priority RMA, 1-Year (FC-10-WF31G-212-02-12)

Budget cycles don’t always align with 3- or 5-year licensing commitments. If your organization plans annually, or you want to evaluate the 4-Hour Onsite RMA tier before locking in a multi-year term, FC-10-WF31G-212-02-12 is the right starting point. It gives your FortiWiFi 31G branch deployment the full Priority RMA benefit for one year: a replacement unit dispatched within 4 hours and a Fortinet engineer on-site to handle the swap — without requiring a long-term commitment up front. Renew annually, or step up to a 3- or 5-year term after confirming the service meets your needs.

What This Service Covers

FC-10-WF31G-212-02-12 is a 1-year add-on to your base FortiCare contract for the FortiWiFi 31G. It covers:

• Hardware dispatch within 4 hours of a confirmed RMA request via the Fortinet Support Portal.
• An onsite Fortinet-certified engineer dispatched to your location for the physical replacement and post-swap validation.
• A 12-month coverage window from the date the key is activated against your device serial number.
• Requires an active FortiCare Premium or FortiCare Elite base contract. Not compatible with FortiCare Essential.

FortiCare Support Tiers at a Glance

Priority RMA add-ons are only available on Premium and Elite. The table below summarizes the key differences so you can confirm your base coverage tier.

Who Uses a 1-Year Term

Annual RMA terms work well for a few specific scenarios. Organizations with strict annual IT budgets that are approved on a fiscal-year cycle often cannot commit to 3- or 5-year service contracts without multi-year capital approval. Managed service providers covering customer deployments month-to-month also prefer the flexibility of annual renewals. And for a newly deployed FortiWiFi 31G, the 1-year term provides maximum coverage during the first year of operation, when infant hardware failures are statistically most likely, giving you time to assess whether the deployment will justify a longer-term commitment at renewal.

Activation and Delivery

The license key is delivered electronically within 0 to 1 business days of your order. Activate it through the Fortinet Support Portal by associating the key with your FortiWiFi 31G serial number. No physical shipment at purchase. Available to buyers worldwide, regardless of location.

One Service vs. a Full Bundle

This service addresses hardware availability, not security content. FortiGuard services — IPS, URL filtering, malware protection, sandboxing — require a separate subscription bundle. If your FortiWiFi 31G is not yet covered by a FortiGuard bundle, consider adding the UTP or Enterprise subscription alongside this RMA add-on. Together they cover both the security and the hardware layers, and both can be purchased on matching 1-year terms to keep renewals simple.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner with electronic license fulfillment for buyers across Canada and internationally. If you want to combine this RMA add-on with a FortiCare Premium license or a subscription bundle in a single order, contact us for a bundled quote. Orders placed during business hours typically deliver the same day.