Fortinet FortiWiFi 31G 4-Hour Hardware and Onsite Priority RMA, 5-Year (FC-10-WF31G-212-02-60)

Five years is a long deployment window. For a FortiWiFi 31G sitting at the edge of a retail branch, a distributed office, or a healthcare clinic, even a few hours of downtime can mean failed transactions, inaccessible records, or a compliance flag. FC-10-WF31G-212-02-60 closes that gap: when the unit fails, a replacement ships within 4 hours and a Fortinet field engineer arrives at your location to handle the swap. You do not need to coordinate hardware logistics or rely on local IT to troubleshoot a dead firewall under pressure.

What 4-Hour Hardware and Onsite Engineer Priority RMA Covers

This is Fortinet’s most comprehensive hardware replacement tier for the FortiWiFi 31G. The service combines two components:

• 4-Hour hardware dispatch: Fortinet ships a replacement FortiWiFi 31G within 4 hours of the replacement request being approved through the Fortinet Support Portal.
• Onsite engineer: A Fortinet-certified field technician travels to your location to physically replace the unit, confirm configuration, and verify the device is operational before leaving.
• Requires an active FortiCare Premium or FortiCare Elite base contract. Not available under FortiCare Essential.
• Coverage runs for 5 consecutive years from the date of activation.

FortiCare Support Tiers at a Glance

The 4-Hour Onsite RMA add-on slots into your existing FortiCare tier. The table below shows where each tier stands on hardware replacement and response time so you can confirm your base contract qualifies.

Who Buys This Service

The 4-Hour Onsite tier is the right choice when you have no on-site IT expertise to perform a swap, when the location is a regulated environment requiring documented technician visits, or when SLAs with your own customers or internal stakeholders specify a maximum recovery time that standard RMA cannot meet. Retail chains, multi-branch professional services firms, and healthcare networks with remote clinics are common buyers. A 5-year term makes sense when the FortiWiFi 31G is newly deployed and will run through the end of its expected lifecycle without needing a support refresh.

Activation and Delivery

FC-10-WF31G-212-02-60 is delivered electronically as a license key, typically within 0 to 1 business days of your order from DataCenter360.ca. You register the key through the Fortinet Support Portal, tying the service to your FortiWiFi 31G serial number. No physical shipment is involved at purchase time. The license is available to buyers worldwide.

One Service vs. a Full Bundle

This add-on handles hardware logistics only. If your FortiWiFi 31G also needs active security content — IPS signatures, URL filtering, botnet protection, and application control — those come from a separate subscription bundle. The UTP and Enterprise bundles for the FortiWiFi 31G cover security services, while this RMA service protects your hardware availability. Many deployments carry both: a subscription bundle for security and a Priority RMA add-on for hardware assurance. The 5-year term here aligns conveniently with a 5-year bundle purchase.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner serving buyers across Canada and worldwide. All license orders are fulfilled electronically and delivered within one business day. If you need to confirm compatibility with your current FortiCare tier before ordering, or want to bundle this service with a FortiCare Premium upgrade, reach out directly and we can put together a combined quote.