Fortinet FortiWiFi 31G 4-Hour Hardware and Onsite Priority RMA, 3-Year (FC-10-WF31G-212-02-36)

Three years covers most of a FortiWiFi 31G’s active deployment. If you acquired the hardware recently, a 3-year Priority RMA commitment aligns the support term with the equipment lifecycle without overcommitting on a device you may refresh at the 4- or 5-year mark. FC-10-WF31G-212-02-36 gives branch offices, distributed retail sites, and remote clinics the hardware assurance they need: a replacement unit in transit within 4 hours, and a Fortinet engineer who arrives on-site to handle the physical installation. No scrambling for local contractors, no waiting days for parts.

What This Service Covers

FC-10-WF31G-212-02-36 is a 3-year Priority RMA add-on that combines hardware dispatch with on-site technical support for the FortiWiFi 31G. Specifically:

• A replacement FortiWiFi 31G is shipped within 4 hours of the RMA request being confirmed through the Fortinet Support Portal.
• A Fortinet field engineer is dispatched to your location to perform the physical replacement and verify device operation.
• Runs for 36 months from the activation date, coterminous with your base FortiCare contract if renewed at the same time.
• Requires FortiCare Premium or FortiCare Elite as the base support contract. FortiCare Essential does not support this add-on.

FortiCare Support Tiers at a Glance

The onsite RMA add-on is eligible only under Premium and Elite. Use this table to verify your base contract or evaluate an upgrade alongside this purchase.

Who Needs It

This tier is the practical choice for organizations that operate sites without permanent IT staff. A failed firewall at a remote branch means that whoever is on-site — a store manager, a clinic receptionist, a field technician — cannot be expected to swap network equipment and restore routing. The onsite engineer handles all of that. A 3-year term is common for deployments purchased mid-product-cycle, where a 5-year commitment would outlast the planned refresh date, and a 1-year auto-renew becomes inconvenient to track annually across many locations.

Activation and Delivery

FC-10-WF31G-212-02-36 is fulfilled as an electronic license key, delivered within 0 to 1 business days of your order. Register it in the Fortinet Support Portal against the FortiWiFi 31G serial number you want covered. No hardware ships at purchase. The service is available to buyers in any country.

One Service vs. a Full Bundle

This is a hardware availability add-on, not a security service. Threat intelligence feeds, application control, IPS signatures, and malware protection for the FortiWiFi 31G come from a separate subscription bundle — UTP or Enterprise — bought alongside or independently of this RMA add-on. If you are purchasing the hardware now, pairing it with a 3-year UTP or Enterprise subscription bundle and this 3-year RMA service is a clean, aligned support package that runs on a single renewal date.

Buying from DataCenter360.ca

DataCenter360.ca holds Fortinet Select Partner status and ships license orders electronically to buyers worldwide, typically within one business day of purchase. If you need both a FortiCare Premium contract and this RMA add-on quoted on the same order, we can provide a combined quote. Contact us before ordering if you need to verify regional onsite coverage availability for your specific location.