Fortinet FortiWiFi 31G Secure RMA Service, 1-Year (FC-10-WF31G-301-02-12)

When the FortiWiFi 31G fails in a classified server room, a government branch office, or a financial data environment, the standard return-to-vendor RMA process is simply off the table. Sensitive hardware that has stored encryption keys, credentials, or regulated data cannot leave the premises. The FC-10-WF31G-301-02-12 solves that: Fortinet ships a replacement FortiWiFi 31G directly while your team destroys or retains the defective unit on-site under your own procedures — no chain-of-custody gaps, no compliance exceptions.

What Secure RMA Covers

Secure RMA is a hardware replacement service designed for environments where returning defective equipment to the manufacturer is prohibited or impractical. Under this service:

• Fortinet dispatches a replacement FortiWiFi 31G without waiting for the faulty unit to be returned first.
• The failed unit remains in your custody for on-site disposal, degaussing, or certified destruction as required by your security policy.
• Service runs for 1 year from the activation date and renews alongside your FortiCare contract.
• Requires an active FortiCare Premium or FortiCare Elite base contract on the device — it is not available under FortiCare Essential.

FortiCare Support Tiers at a Glance

Secure RMA is an add-on to your base FortiCare support level. The table below shows how the three tiers compare so you can confirm eligibility and evaluate an upgrade if needed.

Who Orders Secure RMA

This service is primarily used by organizations subject to data-residency, security-classification, or regulatory frameworks that govern how hardware must be handled at end-of-life or on failure. Common buyers include federal and provincial government offices, defense contractors operating under ITAR or CCCS requirements, financial institutions under OSFI guidelines, and healthcare operators managing PHI on network equipment. If your security policy requires that any device touching your network be destroyed under supervision rather than returned to a vendor, Secure RMA is the correct service tier.

Activation and Delivery

FC-10-WF31G-301-02-12 is delivered electronically as a Fortinet license key within 0 to 1 business days of your order. Registration is completed through the Fortinet Support Portal, and the service activates immediately after the key is applied to your FortiWiFi 31G serial number. No physical media is shipped. Available to buyers worldwide.

One Service vs. a Full Bundle

Secure RMA covers hardware replacement logistics only. If you also need FortiGuard threat intelligence feeds, URL filtering, IPS signatures, and advanced malware protection running on the device, you need a subscription bundle. The UTP and Enterprise subscriptions for the FortiWiFi 31G bundle multiple security services together and are often the more cost-effective path for deployments that need both security content and support coverage. If you already hold an active bundle, check whether Secure RMA eligibility is already included or can be added as a line item.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and authorized reseller serving organizations across Canada and internationally. Orders are fulfilled electronically and delivered within one business day. If you need to pair this Secure RMA license with a FortiCare Premium contract or want to confirm compatibility with your existing support terms, contact our team for a quick pre-purchase check.