Fortinet FortiWiFi 31G 4-Hour Hardware Delivery Priority RMA, 5-Year (FC-10-WF31G-211-02-60)

When your IT team can handle a firewall swap themselves, paying for an onsite engineer adds cost without adding value. FC-10-WF31G-211-02-60 strips the service back to what matters: a replacement FortiWiFi 31G at your door within 4 hours of the RMA being confirmed. Your team does the install. You get the same 4-hour hardware dispatch window as the premium onsite tier, at a lower annual cost, over a 5-year commitment that covers the full operational life of the device.

What 4-Hour Hardware Delivery Priority RMA Covers

FC-10-WF31G-211-02-60 is a 5-year Priority RMA add-on for the FortiWiFi 31G. It provides:

• Hardware dispatch within 4 hours of a confirmed RMA request submitted through the Fortinet Support Portal.
• Advanced replacement shipping: Fortinet ships the replacement unit before receiving the failed one back.
• No onsite engineer is included. Your staff or local IT handles the physical installation.
• Coverage spans 5 years (60 months) from the activation date.
• Requires an active FortiCare Premium or FortiCare Elite base contract. Not available under FortiCare Essential.

FortiCare Support Tiers at a Glance

This Priority RMA add-on is available on Premium and Elite contracts only. Use the comparison below to verify your base tier or to evaluate upgrading before adding this service.

Who This Service Suits

The 4-Hour Hardware Delivery tier is the practical middle ground for most deployments. If you run a multi-site network with IT staff who travel to branches for maintenance, or if your sites have a local IT resource capable of physically swapping a firewall, the -211- tier gives you the critical benefit of fast hardware — without the overhead of coordinating a Fortinet field engineer for every failure event. Over a 5-year window, the cost savings versus the onsite -212- tier are meaningful, especially across a larger fleet. This service is also common among managed service providers who have their own field technicians and do not need Fortinet to dispatch personnel.

Activation and Delivery

FC-10-WF31G-211-02-60 is an electronic license, delivered within 0 to 1 business days of your order. Register it in the Fortinet Support Portal against the target FortiWiFi 31G serial number. The 5-year term begins on activation. No physical media is shipped at purchase. Available to buyers in any country.

One Service vs. a Full Bundle

Hardware availability and security content are two separate license categories with Fortinet. This service ensures fast hardware replacement; it does not provide FortiGuard threat feeds, IPS updates, or URL filtering. Those come from a subscription bundle. If your FortiWiFi 31G does not already have an active UTP or Enterprise subscription, consider pairing this 5-year RMA add-on with a matching 5-year bundle for a fully covered device on a single renewal date.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner with worldwide electronic license fulfillment. License orders are delivered within one business day, and we can combine this RMA add-on with a FortiCare Premium or subscription bundle on a single purchase order if you need a complete support package. Contact us with your FortiWiFi 31G serial number and we’ll confirm the right licenses and terms for your deployment.