Fortinet FortiGate 400F-DC Secure RMA, 1-Year (FC-10-FD4H0-301-02-12)

When the FortiGate 400F-DC processes classified data, financial records, or sensitive customer information, shipping a failed appliance back to the manufacturer is not always an option. The FC-10-FD4H0-301-02-12 is a 1-year Secure RMA subscription that gives you a replacement unit without requiring the defective hardware to leave your facility. Fortinet ships the replacement and waives the return — your data stays under your control, on your premises.

What Secure RMA Covers

The Fortinet Secure RMA service addresses a specific limitation of standard RMA programs: FortiGate appliances store configuration data on solid-state media that cannot be removed without voiding the warranty. Under a standard return, that media ships with the device. Secure RMA eliminates the return requirement entirely, so the defective unit and everything on it stays at your location.

• Replacement unit shipped when failure is confirmed
• Defective hardware retention — no return shipment required
• Data remains within your physical environment at all times
• Compatible with high-availability (HA) deployments for faster redundancy restoration

FortiCare RMA Tiers: How They Compare

Secure RMA is an add-on that pairs with your active FortiCare support contract. The table below shows the base RMA entitlements by FortiCare tier, and where this Secure RMA overlay applies.

Who Needs Secure RMA

Organizations under regulatory frameworks that require strict chain-of-custody for data-bearing hardware are the primary buyers of this service. That includes government agencies and contractors, healthcare providers under HIPAA controls, financial institutions with data residency requirements, and enterprises operating in air-gapped or classified networks. If your security policies prohibit data-bearing hardware from leaving a controlled environment — and you still need rapid replacement for the FortiGate 400F-DC — Secure RMA is the correct service to have in place.

Activation and Delivery

FC-10-FD4H0-301-02-12 is an electronic license. After purchase, Fortinet issues a fulfillment key that DataCenter360.ca forwards within 0–1 business days. You activate it through the Fortinet Support Portal (support.fortinet.com) by registering the key to the FortiGate 400F-DC’s serial number. The Secure RMA entitlement becomes active on the device immediately after registration. No physical media is involved at any stage.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner with the full line of FortiGate 400F-DC subscriptions available. If your procurement process requires a formal quote, the request-a-quote form handles multi-unit and multi-year requests and most come back within a business day. For teams that need 3-year or 5-year Secure RMA coverage from day one, those terms are also in stock at datacenter360.ca alongside the rest of the FortiGate 400F-DC license portfolio.