Fortinet FortiGate 400F-DC Secure RMA, 3-Year (FC-10-FD4H0-301-02-36)

Three years is a common planning horizon for enterprise IT: long enough to align with a hardware refresh cycle, short enough to avoid locking into a service contract that outlasts the appliance itself. For organizations running a FortiGate 400F-DC at the edge of a high-security network, FC-10-FD4H0-301-02-36 provides exactly that window. This Secure RMA subscription covers the 400F-DC for three years, ensuring that if the DC-powered appliance fails, a replacement ships while the defective unit stays in your control.

What Secure RMA Covers

Secure RMA modifies the standard hardware-replacement process by removing the return obligation. Under a normal Advanced Replacement, customers receive a replacement device and are expected to return the failed unit to Fortinet. Secure RMA waives that requirement. For the FortiGate 400F-DC:

• Fortinet ships a replacement 400F-DC as an advance replacement when a covered hardware failure is confirmed
• The defective unit remains at your site; you are not required to return it
• Configuration data, cryptographic keys, and network topology stored on the device never leave your physical environment
• Coverage spans a continuous 3-year term from activation date

This service requires an active FortiCare Premium or Elite contract on the same serial number. Secure RMA supplements the base support contract; it does not replace it.

Who Needs This Service

Secure RMA addresses a real-world risk in regulated and high-assurance environments. The FortiGate 400F-DC’s internal storage holds persistent configuration, session logs, and in some deployments, key material that compliance frameworks require you to account for at all times. Returning a failed appliance to the manufacturer can trigger a chain of data-handling obligations that Secure RMA sidesteps entirely. Organizations that typically purchase this service include:

• Federal and provincial government agencies with information-classification requirements
• Financial services firms under OSFI, PCI-DSS, or similar hardware-disposal controls
• Healthcare providers handling protected health information under PIPEDA or HIPAA
• Defense contractors and critical-infrastructure operators where chain-of-custody over hardware is mandatory

FortiCare Support Tiers and RMA Options

Secure RMA is an add-on purchased alongside FortiCare Premium or Elite. The table below summarizes how the three FortiCare tiers differ on support response and hardware replacement, so you can see what each level provides before choosing where to add Secure RMA.

Activation and Delivery

FC-10-FD4H0-301-02-36 is an electronic service license. Once DataCenter360.ca processes your order (typically 0 to 1 business days), you receive the license key by email. Register it on the Fortinet Support Portal against your FortiGate 400F-DC serial number to activate the 3-year Secure RMA entitlement. No hardware is dispatched at activation; a replacement unit ships only if a covered failure occurs during the contract period. Secure RMA is subject to country-specific availability; contact DataCenter360.ca before ordering if your device is located outside North America.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. Picking the 3-year Secure RMA term makes practical sense when your FortiGate 400F-DC is mid-lifecycle or when your FortiCare contract is already set to a 3-year expiry date. Aligning the Secure RMA term with your existing support contract keeps coverage synchronized and simplifies renewal tracking. If you need help confirming country availability, matching the Secure RMA term to an existing FortiCare contract, or bundling multiple licenses for a volume discount, contact us before placing your order.