Fortinet FortiGate 400F-DC Secure RMA, 5-Year (FC-10-FD4H0-301-02-60)

When a FortiGate 400F-DC fails in a high-security environment, shipping the unit back to Fortinet is not always an option. Configuration data, encryption keys, and network topology sit on solid-state media that is not field-replaceable, making return shipment a potential compliance or data-security risk. The FC-10-FD4H0-301-02-60 covers that gap: a 5-Year Secure RMA service that lets you keep the defective appliance on-site, protecting everything stored on it, while Fortinet ships a replacement to restore your 400F-DC to full operation.

What Secure RMA Covers

Secure RMA is a hardware replacement service designed for organizations that cannot risk sensitive data leaving their physical premises. Under this service:

• Fortinet ships a replacement FortiGate 400F-DC as an advanced replacement when a hardware failure is confirmed
• You are not required to return the defective unit; it remains in your possession
• Configuration data, cryptographic material, and internal network details are never exposed during the RMA process
• The service covers the FortiGate 400F-DC (DC power variant) for a full 5-year term

Secure RMA is an add-on to an active FortiCare Premium or Elite support contract. It complements, rather than replaces, your existing support entitlement.

Who Needs This Service

The FortiGate 400F-DC is deployed at the perimeter and core of enterprise, data-center, and government networks. Organizations that process classified information, hold payment card data, or operate under strict regulatory frameworks often cannot ship network appliances to a third party without a formal data destruction or sanitization protocol. Secure RMA removes the need for that process by allowing the failed device to stay on-site. It is particularly valuable for:

• Government agencies and defense contractors with information-handling obligations
• Financial institutions subject to data-residency or hardware-disposal controls
• Healthcare organizations operating under HIPAA or equivalent frameworks
• Any enterprise running an HA pair that needs the replacement unit before decommissioning the failed one

FortiCare Support Tiers and RMA Options

Secure RMA is purchased on top of a FortiCare Premium or Elite contract. The table below shows how the three FortiCare tiers handle RMA and support, so you can see where Secure RMA fits in your overall support stack.

Activation and Delivery

This is an electronic service license. After your order is confirmed, DataCenter360.ca delivers the license key by email within 0 to 1 business days. You register it on the Fortinet Support Portal (support.fortinet.com) against the FortiGate 400F-DC serial number, and the 5-year Secure RMA entitlement activates immediately. No hardware ships at activation; hardware ships only if and when a covered failure occurs during the contract term. Secure RMA availability varies by country; contact DataCenter360.ca before ordering if your site is outside North America.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner focused on enterprise network security. For a 5-year coverage period on a DC-powered high-capacity appliance like the FortiGate 400F-DC, locking in Secure RMA early avoids the risk of purchasing a renewal after a hardware event has already occurred. We can pair this service with a FortiCare Premium or Elite contract and coordinate both licenses to the same term so your coverage lines up cleanly. Questions about pairing options, Secure RMA country availability, or volume pricing? Contact us before placing your order.