Fortinet FortiGate 400F-DC Priority RMA Service, 3-Year (FC-10-FD4H0-210-02-36)

When your FortiGate 400F-DC powers a data center perimeter or a branch-office core without a hot standby, hardware failure without a replacement commitment means every unplanned hour counts. The FC-10-FD4H0-210-02-36 is a 3-year Priority RMA subscription that obligates Fortinet to ship a replacement FortiGate 400F-DC within one calendar day of a validated RMA request. It is an add-on, not a standalone support tier, and layers on top of an active FortiCare Premium or Elite contract to set a contractual delivery window your team can plan around.

What the Priority RMA Service Covers

The -210- service code covers Next Calendar Day Delivery of a replacement unit. Once Fortinet approves an RMA, they commit to dispatching the replacement so it arrives the next calendar day. Without this add-on, standard FortiCare Premium includes advanced replacement hardware but without a specific next-day timing guarantee. Adding FC-10-FD4H0-210-02-36 converts that open-ended commitment into a defined, contractual delivery window.

Who This Service Is For

Priority RMA is most valuable when the FortiGate 400F-DC serves as the sole enforcement point for internet egress or inter-segment traffic in a data center rack. Environments that do not run a hot standby unit, or where unplanned downtime exceeding a few hours has measurable business impact, get the clearest return on the subscription cost. Common deployments include mid-size data center perimeter firewalls, government and healthcare network cores, and retail or hospitality WAN aggregation hubs.

Activation and Electronic Delivery

FC-10-FD4H0-210-02-36 is an electronic subscription. After the order is placed, a license key and activation instructions are delivered via email. Activation is completed through the Fortinet Support Portal (support.fortinet.com) and tied to the specific device serial number. The 3-year term begins on the activation date. The subscription is purchasable and activatable worldwide through DataCenter360.ca with no geographic restrictions.

Priority RMA vs. Standard FortiCare Levels

The table below shows where the Priority RMA add-on fits across the three FortiCare support tiers. Essential does not support the Priority RMA add-on; Premium and Elite do.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner stocking support and RMA subscriptions for the full FortiGate line, including the 400F-DC. License activations typically deliver within the same business day of ordering. If you need to align the 3-year RMA term start date with an existing FortiCare contract renewal, or require a volume quote for multiple appliances, contact our team before ordering and we can match the terms to your schedule.