Fortinet FortiGate 400F-DC Priority RMA (Next Calendar Day), 5-Year (FC-10-FD4H0-210-02-60)

When a FortiGate 400F-DC fails during production hours, the standard next-business-day replacement timeline can leave a perimeter or aggregation point offline for too long. The 5-Year Next Calendar Day Priority RMA (FC-10-FD4H0-210-02-60) narrows that window: once Fortinet confirms the exchange, a replacement unit ships by courier and arrives at your site the next calendar day, including weekends and public holidays. This service runs as an add-on to an active FortiCare Premium or Elite support contract on the same 400F-DC.

What this service covers

FC-10-FD4H0-210-02-60 provides Priority RMA coverage for the FortiGate 400F-DC over a 5-year term. When a hardware defect is confirmed through a Fortinet support case, an advanced replacement unit (shipped before the faulty device is returned) goes out by courier targeting next calendar day arrival. The service covers days outside the standard business week, which is the key difference from the default RMA included with FortiCare Premium. The 400F-DC must have an active Premium or Elite contract before this add-on can be registered; FortiCare Essential is not eligible.

Who needs it

This service is most relevant for data center teams and network operations centers running the 400F-DC at a critical edge or aggregation point where multi-day downtime is unacceptable. High-availability pairs benefit as well: Priority RMA gets the second node restored fast enough that the HA posture remains meaningful rather than extended. Single-path deployments get the most direct risk reduction. IT procurement teams with strict SLA commitments to internal customers or tenants also use Priority RMA to demonstrate contractual compliance on infrastructure uptime.

Activation and delivery

This is a software license delivered electronically. After checkout, DataCenter360.ca sends the activation key and registration instructions to your order email within 0-1 business days. Register the license in the Fortinet Support Portal and link it to the 400F-DC’s existing FortiCare Premium or Elite contract. No hardware ships at purchase; the replacement unit only dispatches when a valid, Fortinet-confirmed RMA case is opened. Country-level cutoff times and courier availability vary; confirm your location’s coverage with Fortinet support or your channel partner before relying on next-day delivery commitments.

RMA and support tier comparison

Priority RMA (this SKU) is available as an add-on for FortiCare Premium and Elite customers. The table summarizes how each support tier handles hardware replacement and critical-issue response for the FortiGate 400F-DC.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner fulfilling license orders electronically to organizations in any country. The 5-year term on this SKU covers the FortiGate 400F-DC through a full refresh cycle without tracking annual renewals, which simplifies procurement in environments where budget and planning cycles run on multi-year horizons. Keys are typically delivered the same business day for orders placed before the daily cutoff. For volume pricing, co-term alignment with an existing contract, or to pair this with a FortiCare Premium renewal, use the Request a Quote form and include the SKU.