Fortinet FortiGate 50G-SFP-PoE 4-Hour On-Site RMA Service, 1-Year (FC-10-F50GP-212-02-12)

Sometimes you need to see how a service level performs before committing to multiple years, or the annual budget cycle doesn’t accommodate longer-term IT spending commitments. The Fortinet FortiGate 50G-SFP-PoE 1-Year 4-Hour Hardware and On-Site Engineer Priority RMA Service (FC-10-F50GP-212-02-12) gives you 12 months of the most responsive on-site hardware replacement available for this appliance. If the unit fails, Fortinet dispatches both a courier with a replacement and an engineer to the device’s location — within four hours of the RMA being confirmed.

What This Service Delivers

When a failure is confirmed and the exchange is authorized, two actions start simultaneously. A courier heads to the site with the replacement FortiGate 50G-SFP-PoE. A Fortinet engineer is separately dispatched to the same location to rack and cable the new unit, confirm it powers on, and retrieve the defective appliance. Your staff at the site don’t need to perform the swap. This is the 4-hour on-site service, not just courier-only delivery.

This is a Priority RMA add-on. It requires an active FortiCare Premium or FortiCare Elite contract on the same device. Essential contracts are not eligible.

Who Buys the Annual Version

The 1-year term is typically used when the hardware is newly deployed and you’re evaluating whether the site’s criticality justifies on-site response versus standard next-day replacement. It also fits organizations with annual software budget processes that don’t allow multi-year commitments, or when an existing 3-year or 5-year contract is expiring and you need a short bridge term to the next renewal cycle.

FortiCare Support Tiers and Priority RMA

The 4-hour on-site response is part of Fortinet’s Priority RMA add-on family and requires Premium or Elite as the base support level. The table below summarizes the base tiers.

Activation and Delivery

FC-10-F50GP-212-02-12 is a software subscription. After ordering from DataCenter360.ca, the license key is delivered electronically and registered to the target device in the Fortinet Support Portal. The 12-month coverage period begins on the activation date. No hardware ships at the time of purchase — the physical component only activates when an actual RMA event occurs.

Stepping Up to Multi-Year Coverage

If the four-hour on-site response proves valuable after the first year, the 3-year option (FC-10-F50GP-212-02-36) and the 5-year option (FC-10-F50GP-212-02-60) are available and typically carry a lower per-year effective cost. DataCenter360.ca carries all three term lengths for this service, and switching to a longer term at renewal is straightforward.

Buying from DataCenter360.ca

As a Fortinet Select Partner, DataCenter360.ca can fulfill Priority RMA subscriptions for any device registered to a Canadian or international customer account. All FortiCare and Priority RMA SKUs are delivered electronically, so the purchase-to-activation process is fast. Place an order online and expect key delivery by the next business day at the latest.