Original price was: CAD$3,209.51.CAD$2,560.78Current price is: CAD$2,560.78.
Authorized Partner for United States (US)When a network appliance fails at a retail location, a clinic, or a financial branch, the priority isn’t just getting a replacement device — it’s getting someone on-site to reinstall it quickly. The Fortinet FortiGate 50G-SFP-PoE 5-Year 4-Hour Hardware and On-Site Engineer Priority RMA Service (FC-10-F50GP-212-02-60) provides exactly that. If the unit fails, a courier ships a replacement and a Fortinet-dispatched engineer arrives on-site within four hours to handle the physical installation, cabling, and collection of the defective part. Five years of this coverage spans the full expected operating life of the appliance.
This Priority RMA service operates in two parallel tracks. A courier delivers the replacement FortiGate hardware to the device’s physical location within four hours of the RMA being confirmed. Separately, a Fortinet engineer is dispatched to the same site to handle racking and cabling, confirm connectivity, and collect the failed unit. Your local staff don’t need to perform the hardware swap — the engineer handles it.
Coverage under this five-year term is continuous from the activation date. This is a Priority RMA add-on requiring FortiCare Premium or FortiCare Elite as the base contract on the same device.
The 4-hour on-site response matters most where a single FortiGate is the only firewall protecting a branch or remote site with no redundancy, where staff at the location have limited technical skills and can’t perform the hardware swap themselves, where downtime directly costs revenue (such as retail point-of-sale environments or clinical networks), or where SLAs to end-users or regulators require service restoration within a specific window. For high-availability pairs, standard advanced replacement under Premium is often sufficient. This service is for single-unit deployments or environments where four hours of downtime is a hard ceiling.
The four-hour on-site response is a Priority RMA option available to FortiCare Premium and Elite contract holders. Essential contracts include only return-and-replace RMA and are not eligible.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
FC-10-F50GP-212-02-60 is a software subscription delivered electronically. There’s no physical component in the initial order — the license key is registered to the target FortiGate 50G-SFP-PoE in the Fortinet Support Portal, activating the five-year coverage window. E-delivery through DataCenter360.ca typically processes within one business day of order confirmation.
The five-year term locks in current per-unit pricing for the full expected hardware lifecycle and eliminates four renewal events. Fortinet tends to adjust service pricing annually, so multi-year commitments provide both budget stability and lower total cost. The 3-year option (FC-10-F50GP-212-02-36) and the 1-year option (FC-10-F50GP-212-02-12) are available for organizations with shorter planning horizons or annual budget cycles.
DataCenter360.ca carries all three term lengths for the FortiGate 50G-SFP-PoE 4-Hour On-Site RMA service. As a Fortinet Select Partner, we issue and activate licenses electronically, so coverage can be in place the same day an order is placed. For multi-device deployments or volume pricing inquiries, contact the team directly.
The engineer racks and cables the replacement unit, verifies basic connectivity, and retrieves the defective appliance. Full configuration restoration depends on your backup approach — the engineer performs hardware installation, not configuration management. Having a FortiGate config backup stored off-device before calling in an RMA significantly speeds up return to full operation.
The four-hour clock runs from when the exchange is confirmed, not from when you first open a support ticket. Troubleshooting may occur before the RMA is formally authorized. For fastest response, document the failure clearly before calling so the RMA can be confirmed quickly and the clock starts as early as possible.
Priority RMA availability, including on-site engineer services, varies by country and region. Fortinet maintains a service availability page showing which options are offered per location. Verify availability at your site before purchasing if your device is in a region where on-site coverage hasn’t been confirmed.
Yes. Priority RMA add-ons can be purchased at any point while the device holds a valid FortiCare Premium or Elite contract. The add-on term runs from its own activation date. Purchasing FortiCare Premium and the Priority RMA add-on at the same time is a common approach to keep the contract structure clean from day one.
Multi-year terms eliminate administrative overhead and typically carry a lower per-year effective cost than stacking five separate 1-year renewals at future pricing. The 5-year term also aligns well with a typical enterprise hardware lifecycle for a device like the FortiGate 50G-SFP-PoE. Annual renewal is an option if you prefer flexibility, but it requires tracking and reordering each year at whatever the prevailing rate is.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-50G-SFP-PoE |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-F50GP-212-02-60 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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