Original price was: CAD$1,925.71.CAD$1,552.99Current price is: CAD$1,552.99.
Authorized Partner for United States (US)A three-year support contract matches how most IT teams plan hardware: deploy it, run it for three years, then reassess. The Fortinet FortiGate 50G-SFP-PoE 3-Year 4-Hour Hardware and On-Site Engineer Priority RMA Service (FC-10-F50GP-212-02-36) covers the appliance for that period with a four-hour on-site response window. If the unit fails during those 36 months, Fortinet dispatches both a courier with the replacement hardware and an engineer to the device’s physical location to handle installation and collection of the defective unit.
When a hardware failure is confirmed and the RMA is authorized, two things happen simultaneously: a replacement FortiGate 50G-SFP-PoE ships via courier to the device location, and a Fortinet engineer is dispatched to the same site. The engineer handles the physical installation — racking, cabling, and initial power-up — and collects the defective unit. The four-hour window covers this combined response, running from the point the exchange is confirmed by Fortinet support.
This is a Priority RMA add-on that requires an active FortiCare Premium or FortiCare Elite contract on the same device.
Standard FortiCare Premium ships a replacement by next business day, which is adequate for most branch deployments with a high-availability pair. The 4-hour on-site level steps up for scenarios where there’s no backup firewall and the site depends on a single FortiGate for all connectivity, where the location’s IT staff can’t perform hardware swaps, where the downtime window contractually cannot exceed four hours, or where physical security at the site requires a qualified engineer rather than shipping hardware to non-technical personnel.
Priority RMA add-ons are available to Premium and Elite customers. Essential contracts receive return-and-replace RMA only and are not eligible for any Priority RMA options.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
FC-10-F50GP-212-02-36 is purchased and delivered as a software license. After placing an order through DataCenter360.ca, a license key is delivered electronically and applied to the target FortiGate 50G-SFP-PoE in the Fortinet Support Portal. Coverage begins on the activation date and runs for 36 months. Physical delivery of hardware only occurs when an actual RMA event is initiated.
Three years is the most common term for Priority RMA when the hardware refresh cycle isn’t firmly set at five years. For organizations with a defined 5-year lifecycle, the longer-term SKU (FC-10-F50GP-212-02-60) carries a lower per-year cost. For those with annual budget constraints or shorter planning horizons, the 1-year option (FC-10-F50GP-212-02-12) is available.
DataCenter360.ca stocks all term lengths for the FortiGate 50G-SFP-PoE Priority RMA services, including this 3-year on-site option. As a Fortinet Select Partner, we handle electronic delivery and can confirm compatibility with any existing FortiCare contracts already active on the device. Orders placed during business hours typically process the same day.
Yes. The 4-Hour On-Site RMA is a Priority RMA add-on that requires FortiCare Premium or FortiCare Elite on the same device. Essential contracts don’t qualify. If you’re starting from scratch, you’ll need both the base FortiCare Premium contract and this add-on SKU. DataCenter360.ca carries both.
The engineer physically installs the replacement hardware: racking, cabling, and initial power verification. The engineer also retrieves the defective unit from the site. They don’t perform OS configuration or security policy setup — those tasks rely on your existing config backup. Having a tested configuration backup stored off-device is essential for a fast return to full operation after the swap.
Coverage starts from when the license is activated in the Fortinet Support Portal, not from the hardware purchase date. You can activate it immediately after purchase or add it to the device at a later date. The 3-year window runs from the activation date.
Yes. Priority RMA options including on-site services cover weekends and holidays — a key distinction from standard FortiCare RMA. This is one of the main reasons organizations use Priority RMA for high-uptime sites that operate outside normal business hours.
Multi-year terms are generally offered at a lower per-year effective cost compared to renewing annually at prevailing rates. They also eliminate the administrative task of tracking and reordering each year. Pricing can shift between years, so a 3-year commitment also provides price stability for the coverage period.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-50G-SFP-PoE |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-F50GP-212-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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