Original price was: CAD$641.90.CAD$517.66Current price is: CAD$517.66.
Authorized Partner for United States (US)When a FortiGate 51G is deployed at a branch location that lacks on-site IT staff, the question is not whether to add hardware replacement coverage, it is how much of that response you want handled by Fortinet’s service network. The 4-Hour Hardware and On-Site Engineer Priority RMA, 1-Year (FC-10-GT51G-212-02-12) answers that with a full engineer dispatch: if the appliance fails during the 12-month term, Fortinet sends both the replacement unit and a field engineer to the site within four hours of confirmed authorization.
The 212 RMA service covers hardware replacement with on-site engineer support. When an RMA case is confirmed, Fortinet coordinates two things simultaneously: a courier with the replacement appliance, and an engineer headed to the physical site. The engineer arrives, performs the hardware swap, verifies basic functionality on the new unit, and removes the failed appliance. No one at the branch location needs to be involved in the physical exchange.
This is a Priority RMA add-on. It must be paired with an active FortiCare Premium or Elite contract on the same FortiGate 51G serial number before it can be activated.
The on-site engineer RMA add-on is available only at the Premium and Elite FortiCare tiers. The table below shows how the three support levels differ on RMA and response coverage.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
The 1-year term fits situations where a multi-year commitment isn’t appropriate yet: adding Priority RMA to a FortiGate 51G that is mid-lifecycle and due for refresh within 12 months, piloting the service at a new location before standardizing the longer term, or organizations where annual IT budgets make year-by-year contracts simpler to approve. It is also useful when on-site coverage requirements are expected to change: the 1-year option lets teams reassess at renewal whether the engineer component is still needed or whether a courier-only tier is sufficient going forward.
The 1-year term carries the highest per-year cost among the three available lengths, but it provides maximum flexibility at each renewal point.
FC-10-GT51G-212-02-12 is delivered electronically. Order from DataCenter360.ca, receive the license key, and activate it in the Fortinet Support Portal against the device serial number. Coverage begins on the activation date. If another RMA or FortiCare contract is expiring soon, coordinate activation timing so coverage is continuous from one contract to the next without a gap.
DataCenter360.ca also carries the 3-year (FC-10-GT51G-212-02-36) and 5-year (FC-10-GT51G-212-02-60) versions of the on-site engineer service for customers who want longer-term coverage from the outset. For branches where local IT is available to handle the hardware swap, the 1-year 4-Hour Hardware Delivery Priority RMA (FC-10-GT51G-211-02-12) provides the same replacement speed at a lower cost, without the engineer component.
DataCenter360.ca is a Fortinet Select Partner supplying Priority RMA subscriptions for FortiGate 51G units worldwide. Orders are electronic, fulfillment is same business day, and the license registers directly to the device in the Fortinet Support Portal. First-time buyers adding a Priority RMA to an existing device can contact DataCenter360.ca to confirm the base FortiCare status before ordering.
The engineer’s scope is physical: unboxing the replacement unit, placing it in the same position as the failed appliance, reconnecting cables, and confirming the unit powers on and passes basic link checks. Configuration restoration, including FortiOS settings, VPN tunnels, and routing tables, is the customer’s responsibility. A current configuration backup in FortiCloud or a local TFTP server makes that step fast once the swap is complete.
Fortinet uses a network of service partners to fulfill on-site engineer requests. When the RMA case is confirmed, Fortinet contacts the nearest qualified partner who dispatches an engineer to the site address on record. The 4-hour target applies once the case is authorized, not from the time of the initial failure report. Geographic proximity to Fortinet’s service network affects actual response times at specific locations.
Not directly. Essential contracts are not eligible for Priority RMA add-ons. The base contract must be upgraded to FortiCare Premium or Elite first. Once the upgrade is in place, the Priority RMA add-on can be activated. DataCenter360.ca carries FortiCare Premium contracts for the FortiGate 51G if an upgrade is needed before adding this service.
Yes. The license is delivered electronically and is valid worldwide. DataCenter360.ca can fulfill it for any device regardless of geography. On-site engineer dispatch within 4 hours depends on Fortinet’s service partner coverage near the device’s installed location, which varies by region.
If the Priority RMA subscription lapses, the device loses the 4-hour on-site engineer coverage and falls back to whatever the base FortiCare contract provides for hardware replacement. To maintain continuous Priority RMA protection, renew before the expiry date. DataCenter360.ca carries all term lengths, so switching to a 3-year or 5-year term at renewal is straightforward.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-51G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-GT51G-212-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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