Original price was: CAD$1,930.20.CAD$1,556.62Current price is: CAD$1,556.62.
United States (US) Authorized DistributorA three-year hardware refresh cycle is typical for a FortiGate 51G deployment at a distributed branch location, and the 4-Hour Hardware and On-Site Engineer Priority RMA, 3-Year (FC-10-GT51G-212-02-36) aligns service coverage exactly to that window. If the unit fails at any point during those 36 months, Fortinet dispatches both a replacement appliance and a field engineer to the device’s physical location, both targeting arrival within four hours of confirmed RMA authorization.
The 4-Hour Hardware and On-Site Engineer Priority RMA is Fortinet’s most comprehensive hardware replacement service for the FortiGate 51G. Unlike courier-only RMA tiers, this add-on includes an on-site engineer dispatched in parallel with the replacement unit. The engineer arrives at the site, handles the physical swap, confirms the new appliance powers on and passes basic connectivity checks, and removes the failed unit. IT staff at the branch do not need to handle the hardware exchange at all.
This service is an add-on that requires a FortiCare Premium or Elite base contract active on the same device. Purchasing without a qualifying base contract will delay activation.
Priority RMA services are available only at the Premium and Elite support tiers. The table below shows how the three FortiCare levels compare on RMA-relevant features.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
The 3-year term matches the typical lifecycle of a FortiGate 51G in a branch deployment. Teams that plan deployments on standard 3-year refresh cycles get full coverage without committing to a 5-year term before knowing whether the site will still be running the same hardware at year four. The per-year cost sits between the 1-year and 5-year options, and a single 3-year contract covers the full expected operational life of the device at most locations.
Organizations with uniform refresh schedules across multiple branches often standardize on 3-year terms so all contracts come up for review at the same time, making renewals simpler to track.
FC-10-GT51G-212-02-36 is a software subscription. After ordering from DataCenter360.ca, the license key is delivered electronically and activated in the Fortinet Support Portal against the FortiGate 51G’s serial number. The 36-month coverage window begins on activation. No hardware ships at purchase; the physical response activates only when an actual RMA event occurs and the case is confirmed.
If the 3-year term does not align with the deployment timeline, DataCenter360.ca also carries the 1-year (FC-10-GT51G-212-02-12) and 5-year (FC-10-GT51G-212-02-60) versions of the same on-site engineer service. For sites with local IT staff who can handle the hardware swap, the 4-Hour Hardware Delivery Priority RMA (FC-10-GT51G-211-02-36) provides the same replacement speed without the engineer component, at a lower cost.
DataCenter360.ca is a Fortinet Select Partner selling Priority RMA and FortiCare subscriptions for devices registered to any customer account, worldwide. Ordering is entirely electronic: purchase online, receive the license key by email, activate in the Fortinet Support Portal. Before placing the order, we can help confirm the FortiCare base level on any specific device to make sure the Priority RMA will activate cleanly.
The 212 service (FC-10-GT51G-212-02-36) includes both a replacement unit and an on-site engineer dispatched within four hours. The 211 service (FC-10-GT51G-211-02-36) delivers the replacement unit by courier within four hours but does not include an engineer. Staff at the site handle the physical swap. If there is no qualified IT person at the location, the 212 on-site engineer service is the appropriate choice.
No. The 4-hour target is measured from the moment Fortinet confirms the RMA case and authorizes the replacement. The process begins when a support case is opened, the failure is diagnosed, and the exchange is approved. That diagnostic and authorization phase takes additional time before the 4-hour clock starts. Plan accordingly when estimating total recovery time from initial device failure.
FortiCare Premium or Elite must be active on the same FortiGate 51G. Essential-level contracts do not qualify for Priority RMA add-ons. If the device currently has an Essential contract, upgrade to Premium or Elite before adding the Priority RMA service.
The license is sold and delivered electronically worldwide. DataCenter360.ca can supply it for any FortiGate 51G regardless of where the device is installed. On-site engineer availability within the 4-hour window depends on Fortinet’s service partner coverage near the device’s physical location. Confirm coverage at your specific site with Fortinet support before relying on the 4-hour response time.
Yes. At the end of the 36-month term you can renew with another 3-year contract, move to a 1-year or 5-year version of the same service, or switch to the courier-only 211 tier if on-site engineer coverage is no longer needed. All options are available through DataCenter360.ca, and transitions between terms do not require returning or re-registering the hardware.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-51G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-GT51G-212-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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