Fortinet FortiGate 51G 4-Hour Hardware and On-Site Engineer Priority RMA, 5-Year (FC-10-GT51G-212-02-60)

For a FortiGate 51G at the edge of a branch office with no dedicated on-site IT, a four-hour clock to full hardware restoration isn’t just a performance metric. It’s the difference between a contained interruption and an outage that surfaces in the next board report. The Fortinet FortiGate 51G 4-Hour Hardware and On-Site Engineer Priority RMA, 5-Year (FC-10-GT51G-212-02-60) guarantees that response for 60 months: when a failure is confirmed and the exchange approved, Fortinet dispatches a courier with a replacement unit and a field engineer to the device’s physical location, both targeting arrival within four hours.

What This Service Provides

The 4-Hour Hardware and On-Site Engineer RMA is Fortinet’s most comprehensive hardware replacement service. Unlike courier-only tiers, this one includes an engineer dispatched simultaneously with the replacement unit. The engineer arrives at the site, performs the physical swap, verifies that the new FortiGate 51G powers on and passes connectivity checks, and returns the defective appliance. Staff at the location don’t need to handle any of the hardware. This is the right service for branch offices, retail locations, or remote sites where an unescorted hardware swap would cause delays or introduce risk.

A FortiCare Premium or Elite contract must be active on the same device before this Priority RMA add-on can be activated.

FortiCare Tiers and Priority RMA Eligibility

The 4-hour on-site service is a Priority RMA add-on requiring Premium or Elite as the base support level. The table below shows how the FortiCare tiers compare.

Why Choose the 5-Year Term

The 5-year term is the right choice when the FortiGate 51G is part of a long-term deployment at a site where response time matters consistently. Organizations that have experienced how on-site RMA coverage works in practice typically renew at the longest available term to eliminate annual administrative overhead. The effective per-year cost is lower than shorter terms, and a single contract reference simplifies lifecycle tracking when the same service applies to multiple devices across a distributed network.

Healthcare clinics, retail chains, and government offices with deployed FortiGate 51G units at each location are typical customers for the 5-year on-site RMA.

Activation and Delivery

FC-10-GT51G-212-02-60 is a software subscription. Order from DataCenter360.ca and the license key is delivered electronically, then activated in the Fortinet Support Portal against the device serial number. The 60-month coverage window begins on activation. No hardware ships at purchase time; the physical component of this service activates only when an actual failure and confirmed RMA event occurs.

Other RMA Options for the FortiGate 51G

If 5 years is beyond the current planning window, DataCenter360.ca also carries the 1-year (FC-10-GT51G-212-02-12) and 3-year (FC-10-GT51G-212-02-36) versions of the same on-site service. For environments where on-site engineer dispatch isn’t needed, the 4-Hour Hardware-Only Priority RMA (FC-10-GT51G-211-02-60) provides courier delivery without the engineer component. All options are available immediately.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner authorized to fulfill Priority RMA and FortiCare subscriptions for devices registered to any customer account worldwide. All transactions are electronic: purchase online, receive the license key, activate in the Support Portal. If you have questions about confirming your base FortiCare level before adding the on-site RMA, we can review the device’s contract status before you place the order.