Original price was: CAD$2,496.29.CAD$1,991.72Current price is: CAD$1,991.72.
Authorized Partner for United States (US)When a FortiGate 51G fails and qualified local IT is available to handle the swap, the bottleneck is how fast a replacement unit arrives at the site. The Fortinet FortiGate 51G 4-Hour Hardware Delivery Priority RMA, 5-Year (FC-10-GT51G-211-02-60) solves that: a replacement appliance is dispatched to the site within four hours of confirmed RMA authorization, and that coverage runs for 60 months. No engineer is included; a technician at the location performs the physical exchange.
FC-10-GT51G-211-02-60 is a courier-only Priority RMA covering the FortiGate 51G for five years. When Fortinet authorizes an RMA case, the replacement appliance ships via priority courier to the site address on record, targeting arrival within four hours. The defective unit is returned using included shipping materials. Local IT staff or a contracted technician handles unpacking, installation, and verification. This service does not include an on-site Fortinet engineer.
This is an add-on that requires an active FortiCare Premium or Elite base contract on the same device. It cannot be activated without a qualifying base support level in place.
Priority RMA add-ons are available only with FortiCare Premium or Elite as the active base contract. The table below shows how the three FortiCare tiers compare on RMA coverage.
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
The 5-year term provides the lowest effective per-year cost among the three available lengths and eliminates the overhead of annual renewals. Organizations that plan a long-term FortiGate 51G deployment at a branch or edge site benefit most: one contract covers the entire expected lifecycle of the appliance, contract management stays simple, and there is no risk of a lapsed Priority RMA window during a busy renewal cycle.
Multi-site organizations that run standardized 5-year infrastructure agreements often align Priority RMA terms to those cycles so all coverage expires at the same time, making portfolio-wide renewal straightforward.
The 4-Hour Hardware Delivery service (FC-10-GT51G-211-02-60) is the right choice when the site has qualified IT staff or a contracted technician on hand to perform the swap. The on-site engineer version (FC-10-GT51G-212-02-60) dispatches a Fortinet service engineer alongside the replacement unit, which is the right choice for unmanned locations, retail branches, or any site where no one available can safely replace the appliance. Both services target the same 4-hour hardware dispatch window; the engineer version adds the person who completes the job.
FC-10-GT51G-211-02-60 is a software subscription delivered electronically. Order from DataCenter360.ca and receive the license key for activation in the Fortinet Support Portal. Registration is against the FortiGate 51G’s device serial number, and the 60-month coverage window begins on the activation date. Activating promptly after ordering is recommended to avoid gaps in coverage between the order date and the start of the term.
DataCenter360.ca is a Fortinet Select Partner supplying Priority RMA and FortiCare subscriptions for devices worldwide. Every order is electronic: license key by email, activation in the Support Portal, no hardware to ship at purchase. For multi-device deployments or accounts managing several FortiGate 51G units across locations, DataCenter360.ca can supply matching terms for each device to keep all renewal dates synchronized.
The 211 service (FC-10-GT51G-211-02-60) delivers a replacement FortiGate 51G by priority courier within four hours of RMA authorization. Staff at the site perform the physical swap. The 212 service (FC-10-GT51G-212-02-60) includes an on-site engineer dispatched alongside the replacement unit, who arrives and completes the swap. Choose 211 when local IT staff can handle the installation; choose 212 when the site has no qualified person available on-site.
The 4 hours are measured from when Fortinet confirms the RMA case and authorizes the replacement dispatch. This follows the diagnostic and authorization phase: a support case is opened, the failure is identified, and the RMA is approved. That preliminary process takes additional time before the countdown begins. Total recovery time from first symptom to restored service will typically be longer than 4 hours in most situations.
FortiCare Premium or Elite must be active on the same FortiGate 51G. Essential contracts are not eligible for Priority RMA add-ons. If the device currently has only Essential coverage, the base contract must be upgraded to Premium or Elite before this service can be activated.
Yes. The subscription is sold and delivered electronically worldwide. DataCenter360.ca can supply it for any FortiGate 51G regardless of the installation country. The 4-hour courier delivery depends on Fortinet’s logistics network at the device’s location. Confirm Priority RMA availability in the specific region with Fortinet support if operating outside major urban areas.
Fortinet ships the replacement unit with a prepaid return label for the failed appliance. After completing the swap, the defective FortiGate 51G is packaged in the same materials and returned to Fortinet using that label. For deployments with chain-of-custody or data destruction requirements, the Secure RMA option (FC-10-GT51G-301-02-60) is also available and includes device destruction documentation.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-51G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-GT51G-211-02-60 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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