Fortinet FortiGate 51G 4-Hour Hardware Delivery Priority RMA, 1-Year (FC-10-GT51G-211-02-12)

Some FortiGate 51G deployments do not need 3 or 5 years of Priority RMA coverage decided upfront. The 4-Hour Hardware Delivery Priority RMA, 1-Year (FC-10-GT51G-211-02-12) provides a full year of courier-only replacement at the 4-hour dispatch level, with no long-term commitment required at purchase. A confirmed failure during those 12 months triggers a replacement unit dispatch within four hours; local staff complete the swap when the hardware arrives.

What This Service Provides

FC-10-GT51G-211-02-12 is a one-year Priority RMA subscription that covers hardware replacement for the FortiGate 51G through priority courier delivery. When Fortinet confirms and authorizes an RMA case during the 12-month term, the replacement appliance ships to the device’s registered site address with a 4-hour delivery target. IT staff at the location handle the physical installation. No on-site Fortinet engineer is dispatched under this service tier.

This is an add-on service. The FortiGate 51G must have an active FortiCare Premium or Elite base contract before this Priority RMA can be activated. Essential-level contracts are not eligible.

FortiCare Tiers and Priority RMA Eligibility

Priority RMA add-ons require a qualifying base FortiCare contract. The table below shows how the three FortiCare tiers compare on hardware replacement and response coverage.

When a 1-Year Term Makes Sense

The 1-year term fits several practical scenarios: adding Priority RMA coverage to a FortiGate 51G that is already mid-lifecycle and due for refresh within the year; piloting 4-hour courier response at a new location before committing to a longer term; or organizations where annual IT budget cycles make year-by-year subscription approval more straightforward. It also works well when RMA requirements are expected to change: the 1-year term gives full flexibility at renewal to switch to a longer term, move to the on-site engineer tier, or drop Priority RMA if the site gains dedicated local IT.

The 1-year term carries the highest per-year cost compared to the 3-year and 5-year options, so it is best suited to situations where the flexibility justifies the premium.

Courier-Only vs On-Site Engineer

For sites where IT staff are available and can handle hardware swaps, the 211 courier service is the appropriate and more cost-effective choice. The on-site engineer version (FC-10-GT51G-212-02-12) adds an engineer dispatch for locations where no qualified technician is on-site. Both services target the same 4-hour hardware dispatch window from authorization; the choice is determined by who is available to install the replacement unit when it arrives.

Activation and Delivery

FC-10-GT51G-211-02-12 is a software subscription. Order from DataCenter360.ca, receive the license key electronically, and activate it against the FortiGate 51G’s serial number in the Fortinet Support Portal. The 12-month coverage window starts on the activation date. Renewing before expiry ensures there is no gap in Priority RMA protection between the current and next contract terms.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner with the complete FortiGate 51G Priority RMA catalog, covering every service type and term length. Ordering is straightforward: place the order online, receive the license key, activate in the Support Portal. For first-time buyers adding Priority RMA to an existing FortiGate 51G, DataCenter360.ca can confirm the device’s current base FortiCare status before the order is placed to ensure the service activates without delay.