Fortinet FortiGate 51G Secure RMA Service, 1-Year (FC-10-GT51G-301-02-12)

Not every support contract starts on a multi-year cycle. Newly deployed FortiGate 51G units sometimes enter a 12-month evaluation period before longer-term subscriptions are structured, or the hardware came in mid-year and the next renewal consolidation is 12 months out. The Fortinet FortiGate 51G Secure RMA Service, 1-Year (FC-10-GT51G-301-02-12) keeps compliance-grade hardware replacement coverage in place for those 12 months, with a documented chain of custody on the returned failed unit and a Certificate of Destruction issued at the end of the process.

What Secure RMA Delivers

If the FortiGate 51G fails within the 12-month coverage window, Fortinet initiates an advanced replacement: a new unit ships first, so the site can be restored before the defective device leaves. The failed appliance returns to Fortinet through tamper-evident, tracked packaging under a certified chain of custody. Once processed, Fortinet issues a Certificate of Destruction confirming the device was sanitized and disposed of to documented security standards. For organizations subject to data-disposal requirements under HIPAA, PCI DSS, or federal security policy, this documentation closes the hardware lifecycle loop on that serial number.

Secure RMA requires FortiCare Premium or Elite to be active on the same device. Essential contracts are not eligible.

FortiCare Tiers and Priority RMA Eligibility

Secure RMA is a Priority RMA add-on. The table below shows where the base FortiCare tiers stand on Priority RMA access.

When the Annual Term Makes Sense

The 1-year SKU fits hardware that is mid-lifecycle approaching a planned refresh, or organizations evaluating service levels before committing longer. It also serves as a bridge after a multi-year contract expires and the hardware replacement timeline hasn’t been finalized. Annual purchasing cycles in government or healthcare procurement sometimes require separate authorizations per fiscal year, making the 1-year term the practical choice regardless of preference.

Activation and Delivery

FC-10-GT51G-301-02-12 is a software license. Purchase from DataCenter360.ca and the key is delivered electronically, typically within one business day. Activate in the Fortinet Support Portal against the FortiGate 51G serial number; the 12-month coverage period starts on that date. No physical hardware ships at purchase time.

Extending to Multi-Year Coverage

At renewal, DataCenter360.ca offers the 3-year version (FC-10-GT51G-301-02-36) and the 5-year version (FC-10-GT51G-301-02-60) for lower cost-per-year and fewer renewal cycles. All three deliver the same Secure RMA process and Certificate of Destruction.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner authorized to sell FortiCare and Priority RMA subscriptions for FortiGate devices registered worldwide. The entire purchase-to-activation workflow is electronic. Reach out before ordering if you need to verify that your active FortiCare contract qualifies as the base for Secure RMA; we can confirm quickly so the order can proceed the same day.