Fortinet FortiGate 51G Secure RMA Service, 5-Year (FC-10-GT51G-301-02-60)

When a FortiGate fails at a site that handles encrypted traffic, VPN credentials, or regulated data, the question isn’t only how fast the replacement arrives. It’s what happens to the failed unit after it leaves your hands. The Fortinet FortiGate 51G Secure RMA Service, 5-Year (FC-10-GT51G-301-02-60) addresses both: a replacement device ships through advanced replacement, and the defective appliance returns to Fortinet via a documented, certified chain of custody, with a Certificate of Destruction provided at the end of the process.

What Secure RMA Covers

Secure RMA is an advanced replacement service with a security layer applied to the return of the failed unit. After the exchange is confirmed, Fortinet ships a replacement FortiGate 51G. When you return the defective appliance, it travels under a documented secure return process: tamper-evident packaging, a tracked chain of custody, and formal certification that the device was destroyed or sanitized to data-security standards. Organizations that must demonstrate hardware disposition for audits — HIPAA, PCI DSS, government compliance frameworks, or internal security policy — use this service to close that documentation gap.

A Priority RMA base (FortiCare Premium or Elite) is required to be active on the same device before Secure RMA can be activated.

FortiCare Tiers and Priority RMA Eligibility

Secure RMA is an add-on to FortiCare Premium or Elite. The table below shows how the base tiers compare.

Who Deploys the 5-Year Term

The 5-year term aligns with the typical lifecycle of a FortiGate 51G: the device ships, is deployed, and runs for the majority of its useful life under a single coverage agreement. Organizations with strict procurement cycles, or those who manage compliance documentation annually, prefer a multi-year contract because it eliminates yearly renewals and keeps the audit trail on a single contract reference. Government agencies, financial services firms, and healthcare organizations with documented device-disposal requirements are the primary customers for this term length.

Activation and Delivery

FC-10-GT51G-301-02-60 is a software subscription delivered electronically after ordering from DataCenter360.ca. The license key is applied in the Fortinet Support Portal against the FortiGate 51G serial number. Coverage begins on the activation date and runs for 60 months. The physical replacement unit and the secure return process only activate when an actual hardware failure occurs during the coverage window.

Other Term Options

If 5 years exceeds your current planning horizon, DataCenter360.ca also carries the 1-year version (FC-10-GT51G-301-02-12) and the 3-year version (FC-10-GT51G-301-02-36). All three deliver the same Secure RMA chain-of-custody process and Certificate of Destruction.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner authorized to sell FortiCare and Priority RMA subscriptions for devices registered worldwide. Orders are processed electronically: purchase, receive the license key, and activate in the Support Portal. Contact us if you need to confirm that your active FortiCare contract level qualifies before ordering. Keys are delivered by the next business day after order confirmation.