Original price was: CAD$641.90.CAD$517.66Current price is: CAD$517.66.
Authorized Partner for United States (US)Not every organization wants to commit to multiple years of Priority RMA coverage before confirming the service fits their operations. FC-10-F51G5-212-02-12 provides one year of Fortinet’s full 4-hour on-site Priority RMA service for the FortiGate 51G-5G: the same courier-plus-engineer response as the multi-year options, with a 12-month commitment. When a hardware fault is confirmed, Fortinet sends a replacement unit via courier within 4 hours and dispatches a field engineer to handle racking, cabling, and removal of the defective appliance.
The -212- service tier is Fortinet’s most comprehensive Priority RMA add-on for the FortiGate 51G-5G. A 1-year subscription gives you the same next-fault response as longer-term buyers: 4-hour courier delivery of a replacement unit, plus a Fortinet field engineer who arrives separately, installs the appliance, and optionally departs with the failed device. Coverage includes weekends and holidays. This is a Priority RMA add-on that sits on top of a FortiCare Premium or Elite base contract; it does not replace device-level technical support.
Here is how RMA coverage compares across FortiCare support tiers for the FortiGate 51G-5G:
| Essential | Premium | Elite | |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
Annual purchasing is common in organizations with strict per-year IT budgets or where procurement approvals happen on a 12-month cycle. It also makes sense when trialing Priority RMA before committing to a longer term, or when the FortiGate 51G-5G is in its first or final year of a deployment cycle and multi-year coverage does not align cleanly with the hardware refresh plan.
FC-10-F51G5-212-02-12 is an electronic subscription delivered by email within 0-1 business days of purchase. Register the license key in the Fortinet Support Portal against your FortiGate 51G-5G’s serial number. On-site engineer and 4-hour courier availability are country-specific; verify Fortinet’s service availability page for your region before activating to confirm -212- service is offered at your location.
Fortinet subscriptions at DataCenter360.ca are sourced from the authorized distribution chain, so the license registers without issue in the Fortinet Support Portal. We support customers across Canada and internationally with fast electronic delivery. Have questions about stacking this 1-year Priority RMA add-on with an existing FortiCare Premium contract on the 51G-5G? Contact us before placing your order.
A courier delivers the replacement FortiGate 51G-5G within 4 hours of a confirmed exchange. A Fortinet field engineer arrives separately to rack and cable the appliance, and can depart with the defective unit if requested. The engineer does not handle configuration; that remains your team’s responsibility or is handled via Fortinet TAC.
Yes. FC-10-F51G5-212-02-12 is a Priority RMA add-on requiring FortiCare Premium or FortiCare Elite on the same FortiGate 51G-5G device. It is not a standalone support subscription and is not compatible with FortiCare Essential.
Yes. Purchase another 1-year term or upgrade to the 3-year (FC-10-F51G5-212-02-36) or 5-year (FC-10-F51G5-212-02-60) option before the current term expires. DataCenter360.ca carries all term lengths for the -212- service.
Yes. Priority RMA add-on services cover weekends and holidays, unlike the standard next-business-day advanced replacement included with FortiCare Premium and Elite base contracts.
On-site availability depends on Fortinet’s country-level service coverage. If the -212- tier is not available in your area, the -211- 4-hour courier service (without engineer) or the -210- Next Calendar Day Priority RMA are available alternatives for the FortiGate 51G-5G.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-51G-5G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-F51G5-212-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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