Fortinet FortiGate 51G-5G 4-Hour On-Site Priority RMA, 5-Year (FC-10-F51G5-212-02-60)

Hardware faults in a branch office firewall do not respect business hours. FC-10-F51G5-212-02-60 brings Fortinet’s most comprehensive Priority RMA response to the FortiGate 51G-5G for five years: within 4 hours of a confirmed exchange, a courier is on the way with a replacement unit and a Fortinet field engineer is dispatched separately to handle racking, cabling, and removal of the defective appliance. Your team does not need to touch the hardware.

What This Add-On Covers

The -212- service is Fortinet’s “4-Hour Hardware and Onsite Engineer” Priority RMA tier. On a confirmed hardware exchange, a replacement FortiGate 51G-5G is dispatched by courier to arrive within 4 hours. A field engineer arrives separately, racks and cables the replacement unit, and can take the defective device with them if requested. Coverage runs weekends and holidays throughout the 5-year term, unlike standard next-business-day advanced replacement included in FortiCare Premium.

This is a Priority RMA add-on: FortiCare Premium or FortiCare Elite on the same FortiGate 51G-5G is required as the base support contract. FortiCare Essential customers are not eligible.

FortiCare RMA Levels at a Glance

Priority RMA is an add-on to FortiCare Premium or Elite. Here is how the support tiers compare for the FortiGate 51G-5G:

Why Choose the 5-Year Term

Five years of this Priority RMA coverage makes sense when the FortiGate 51G-5G is a long-term component in your network architecture: a stable branch office appliance, SD-WAN hub, or datacenter edge device with no near-term hardware refresh planned. Locking in 5 years eliminates annual renewal overhead and protects against service rate increases over the coverage window. Aligning this add-on with a 5-year FortiCare Premium or Elite contract also keeps all support expiry dates synchronized, which simplifies asset management and renewal planning.

Activation and Delivery

FC-10-F51G5-212-02-60 is an electronic subscription delivered by email within 0-1 business days of purchase. Register the license key in the Fortinet Support Portal under your FortiGate 51G-5G’s registered asset to activate 5 years of Priority RMA coverage. On-site engineer availability and 4-hour courier service are country-specific; confirm Fortinet’s service availability for your region before registering.

Buying from DataCenter360.ca

DataCenter360.ca provides Fortinet licensing from the authorized distribution channel to businesses across Canada and internationally. Every subscription is genuine, registerable in the Fortinet Support Portal, and delivered with full purchase and license details by email. Questions about pairing this 5-year Priority RMA add-on with an existing FortiCare Premium or Elite contract on the 51G-5G? Reach out before checkout and we will confirm the fit.