Fortinet FortiGate 51G-5G Secure RMA Service, 1-Year (FC-10-F51G5-301-02-12)

When a FortiGate 51G-5G fails in a classified, government, or high-security environment, shipping the defective unit back to Fortinet is rarely an option. Configuration data, encryption keys, and security policies are stored on integrated solid-state media that cannot be physically removed without voiding the warranty — making standard RMA returns a potential data exposure risk. The Fortinet Secure RMA service (FC-10-F51G5-301-02-12) solves this: you receive a replacement unit under a 1-year coverage period and the defective device stays in your hands, within your facility.

What Secure RMA Covers

Secure RMA is a Priority RMA add-on service that modifies the standard return process. Instead of shipping the failed FortiGate back to Fortinet, the non-return option means the replacement is dispatched to you and the defective unit is permanently decommissioned on-site. This is specifically designed for organizations operating under strict data governance policies: healthcare, government, financial services, or any environment with classified workloads or strict chain-of-custody requirements.

This service requires FortiCare Premium or FortiCare Elite as the underlying per-device support contract for the FortiGate 51G-5G. It does not function as a standalone support contract and is not available to FortiCare Essential customers.

FortiCare RMA Levels at a Glance

Secure RMA is an add-on to FortiCare Premium or Elite. Here is how RMA coverage compares across FortiCare tiers for the FortiGate 51G-5G:

Who This Is For

This subscription fits organizations that must meet chain-of-custody or data sovereignty requirements. If your internal security policy, a contractual obligation, or a regulatory framework (PIPEDA, government clearance programs, or sector-specific compliance) prohibits off-site transfer of storage media even for warranty service, Secure RMA closes that gap. It also suits deployments in air-gapped or restricted-access segments where the FortiGate stores sensitive firewall policies or VPN credentials that cannot travel outside the site.

Activation and Delivery

FC-10-F51G5-301-02-12 is delivered electronically, worldwide. After checkout, you receive the license key and registration instructions by email within 0-1 business days. Activate the subscription in the Fortinet Support Portal (support.fortinet.com) under your FortiGate 51G-5G asset. Secure RMA coverage activates immediately upon registration. Geographic availability of Secure RMA is country-specific; verify with Fortinet’s service availability page before purchasing.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and authorized reseller. Every Fortinet license sold through our store is sourced from Fortinet’s authorized distribution channel. If you have questions about pairing this Secure RMA subscription with an existing FortiCare Premium or Elite contract for the 51G-5G, our team can confirm compatibility before purchase. We serve customers across Canada and internationally with fast electronic delivery.