Original price was: CAD$490.78.CAD$395.78Current price is: CAD$395.78.
Authorized Partner for United States (US)When a FortiGate 51G-5G fails, standard RMA asks you to return the appliance. For many sites that is straightforward. For others — those handling sensitive financial records, protected health information, or classified data — shipping a storage device off-site is a compliance problem, not just an inconvenience. The 3-year Secure RMA (FC-10-F51G5-301-02-36) removes that constraint: if the unit fails within the 36-month coverage window, Fortinet sends a replacement and the defective hardware stays in your possession.
Secure RMA is a non-return RMA service. When a covered device fails, Fortinet dispatches a replacement unit and waives the standard requirement to return the original hardware. The failed FortiGate 51G-5G remains within your physical environment, allowing you to handle data destruction or secure disposal according to your own policy.
Key conditions:
Secure RMA is a Premium or Elite add-on. The support tier you hold determines the baseline response times and RMA type before any add-on is applied:
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
Three years is a common planning horizon for organizations running annual or triennial budget cycles. It aligns well with a standard firewall deployment lifecycle and reduces renewal overhead compared to single-year terms. Industries with strict data-at-rest policies — legal, healthcare, financial services, government contractors — often select Secure RMA specifically to satisfy audit and data-handling requirements. The 51G-5G’s 5G modem makes it particularly suited to remote-site and vehicle-mounted deployments, where the device may hold SIM configuration and session data that must stay on-site.
License delivery is electronic — the SKU registers against the FortiGate 51G-5G serial number in the Fortinet Support Portal and activates immediately. No physical shipment is needed for the license itself. If a failure event occurs during the 3-year term, open a Fortinet Support case, the RMA is processed, and a replacement unit ships without requiring return of the original.
Standard FortiCare Premium includes advanced-replacement (next-business-day) RMA but requires the faulty device to be returned. Secure RMA removes the return obligation, keeping data-bearing hardware inside your perimeter. If faster delivery is also a requirement, Priority RMA (FC-10-F51G5-210-02-xx) handles next-calendar-day dispatch — a different dimension from what Secure RMA covers. Ask DataCenter360.ca if both characteristics apply to your environment.
DataCenter360.ca is a Fortinet Select Partner. This 3-year Secure RMA license is in stock and delivers electronically the same day on most business days. If you’re pairing it with a FortiCare Premium renewal or need to confirm regional Secure RMA availability, contact us before ordering — aligning terms upfront is simpler than sorting a coverage gap later.
You keep it. Under Secure RMA, there is no return requirement. Your organization is responsible for wiping or physically destroying the storage media in accordance with your data-destruction standards before disposal. DataCenter360.ca recommends documenting the destruction process for audit purposes.
Secure RMA availability depends on Fortinet’s regional service agreements. Canada is generally supported, but availability at specific postal codes can depend on local logistics. Contact DataCenter360.ca to confirm your site’s coverage before purchasing.
Priority RMA and Secure RMA address different aspects of an RMA event. In some configurations both can be active simultaneously. Confirm with Fortinet Support or DataCenter360.ca whether your specific model and location support combining both add-ons.
It is strongly recommended that all Fortinet service contracts on a device share the same expiry date. If Secure RMA outlasts FortiCare Premium, the add-on has no base contract to attach to. Purchase both for the same term length and register them together, or contact DataCenter360.ca to arrange co-termination with an existing contract.
Secure RMA applies to the registered serial number regardless of physical location, subject to regional service availability. For vehicle-mounted or mobile deployments, confirm the site’s region is covered. The non-return feature is especially useful in vehicle deployments where the device may be difficult to physically access for a return shipment anyway.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-51G-5G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-F51G5-301-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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