Fortinet FortiGate 51G-5G Secure RMA Service, 5-Year (FC-10-F51G5-301-02-60)

The FortiGate 51G-5G is a branch firewall with an embedded 5G modem — a single appliance that handles perimeter security and primary WAN connectivity. Sites that rely on it for both functions cannot easily return the unit during an RMA event without either shipping potentially sensitive configuration data off-site or going dark while waiting for a replacement. The Secure RMA service (FC-10-F51G5-301-02-60) solves that: over 5 years, if the appliance fails, you keep the hardware on-site. Fortinet sends a new unit without requiring return of the original.

What Secure RMA Covers

Standard RMA is an advanced-replacement process — Fortinet ships first, you return the defective unit. Secure RMA removes the return requirement. If the FortiGate 51G-5G fails during the 5-year coverage window, Fortinet dispatches a replacement device and you are not required to send the failed unit back. The original hardware stays within your physical perimeter.

This is specifically designed for environments where configuration data, cryptographic material, or compliance requirements make it impossible or inadvisable to ship a storage device off-site, even to the manufacturer.

Coverage conditions:

• Requires an active FortiCare Premium or Elite contract — Secure RMA is not available on Essential.
• Service availability varies by country; confirm with Fortinet or your partner for your specific location.
• Coverage runs for 60 months from registration.

FortiCare Tiers and RMA Eligibility

Secure RMA, like Priority RMA, is only available as a FortiCare Premium or Elite add-on. Standard Essential support does not qualify. The table below shows the baseline differences between the per-device support tiers:

Who Needs Secure RMA for the 51G-5G

Organizations operating in regulated industries — finance, healthcare, government, defense contractors — frequently have data-handling requirements that prevent shipping storage media off-site, even for warranty purposes. The FortiGate 51G-5G’s flash storage holds configuration data, certificates, and potentially logs. In deployments where those data types carry classification or compliance constraints, Secure RMA ensures the failed device stays inside the physical boundary while the site recovers on replacement hardware.

Remote and mobile deployments using 5G cellular connectivity also benefit: Fortinet’s SIM credentials and APN configuration may be stored on the appliance. Secure RMA keeps that data under local control.

Activation and Delivery

This is an electronic license. Register the SKU against the FortiGate 51G-5G serial number in the Fortinet Support Portal; coverage activates immediately upon successful registration. No physical shipment is needed for the license. If an RMA event occurs, the process starts via a Fortinet Support case — the replacement ships and the failed unit stays with you.

Secure RMA vs. Standard RMA

Standard next-business-day RMA (included with FortiCare Premium) requires the defective unit to be returned after the replacement arrives. Secure RMA removes that return obligation. If expedited delivery is also needed, Secure RMA and Priority RMA address different axes — delivery speed versus data protection — and in some configurations they can be combined. Ask DataCenter360.ca if you need both.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner serving organizations across Canada with e-delivered licenses and fast order processing. The 5-year Secure RMA for the FortiGate 51G-5G is in stock and delivers electronically the same day on business days. If your organization needs to confirm Secure RMA availability in your country, or wants to pair this with a FortiCare Premium renewal, reach out before purchasing — a quick confirmation saves complications at RMA time.