Original price was: CAD$641.90.CAD$517.66Current price is: CAD$517.66.
Authorized Partner for United States (US)When a FortiWiFi 50G is the only firewall and wireless device at a location and there is no IT technician available locally, even a few hours of downtime has an operational cost. FC-10-FW50G-212-02-12 provides 1 year of 4-Hour Hardware and On-Site Engineer Priority RMA for the FortiWiFi 50G — a replacement unit and a certified field technician dispatched to the site within 4 hours of a failure case being opened. A 1-year term works well as a starting point to evaluate the service, or when annual budget cycles drive renewal decisions.
The 212 Priority RMA tier bundles two 4-hour commitments: a replacement FortiWiFi 50G shipped to arrive on-site within 4 hours, and a field engineer dispatched concurrently. The engineer handles the physical hardware replacement, verifies the configuration restores correctly, and confirms the unit is operational before closing the visit. Local staff involvement in the swap is not required.
This is a Priority RMA add-on that requires an active FortiCare Premium or FortiCare Elite contract on the same device. FortiCare Essential does not support Priority RMA add-ons.
A 1-year on-site Priority RMA contract fits several scenarios: organizations trialing a support upgrade before committing to a longer term, sites where fiscal-year budget approval is required for each renewal, and cases where the FortiWiFi 50G’s remaining deployment lifetime is under 2 years and a 3-year term would overrun it. It also works for aligning coverage expiry dates across multiple devices on the same renewal schedule.
FC-10-FW50G-212-02-12 is an electronic subscription. A license key is issued after purchase and registered to the specific FortiWiFi 50G serial number in FortiCare. The service activates immediately on registration for a 12-month term. On-site service requires geographic coverage at your location — verify availability for your site before purchasing. An active FortiCare Premium or Elite contract on the same device is a prerequisite.
Priority RMA add-ons apply only under FortiCare Premium or Elite. Here is how the tiers compare for the FortiWiFi 50G:
| Essential | Premium | Elite | |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
DataCenter360.ca is a Fortinet Select Partner authorized to sell and activate Fortinet service subscriptions worldwide. FC-10-FW50G-212-02-12 is delivered electronically — license key by email within 0 to 1 business days of order confirmation. If you need to confirm your site’s coverage area for on-site engineer dispatch, or want to pair this with a FortiCare Premium upgrade, contact us before ordering and we will work through the details.
When you open a FortiCare failure case for a covered FortiWiFi 50G, Fortinet initiates two parallel actions: shipping a replacement unit and dispatching a certified field engineer. Both are targeted to arrive at your location within 4 hours of case initiation. The engineer handles the hardware swap and verifies the appliance is online before the visit closes. You provide site access; the engineer does the technical work.
You can purchase a longer-term contract as a renewal when the 1-year term expires. Mid-term upgrades to a different term length generally require working through Fortinet or your reseller to coordinate expiry dates. DataCenter360.ca can advise on the cleanest renewal path at the time of your renewal.
Both provide a 4-hour Priority RMA. The 211 service delivers the replacement hardware only — your local team installs it. The 212 service includes a certified on-site engineer who performs the swap. If qualified IT staff are available at the site, 211 reduces cost while keeping the 4-hour hardware commitment. If no qualified staff are available, 212 adds the engineering resource.
Priority RMA, including on-site engineer dispatch, is a hardware replacement service. It applies when the FortiWiFi 50G hardware fails. Configuration and software issues are addressed through standard FortiCare technical support under your Premium or Elite contract — TAC engineers handle those remotely. The on-site engineer role is limited to hardware replacement and confirming the replacement unit is online.
The license is not region-locked. DataCenter360.ca delivers FC-10-FW50G-212-02-12 electronically to any country. On-site engineer dispatch availability depends on your site’s geographic location — confirm coverage for your specific address before activating. For sites outside covered areas, consider FC-10-FW50G-211-02-12 (4-hour hardware delivery only) as an alternative.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiWiFi-50G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-FW50G-212-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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