Original price was: CAD$1,925.71.CAD$1,552.99Current price is: CAD$1,552.99.
Authorized Partner for United States (US)Some branch sites need hardware failure resolved within hours, not days, and have no one on-site qualified to perform the swap. FC-10-FW50G-212-02-36 covers that scenario for 3 years: when a FortiWiFi 50G failure case is opened, Fortinet commits to having both a replacement unit and a certified on-site engineer at the location within 4 hours. A 3-year term aligns with common hardware procurement cycles and provides coverage through the appliance’s primary deployment period without a 5-year cost commitment.
The 212 tier delivers two things on a 4-hour clock: advanced hardware replacement and an on-site engineer. When a case is opened for a failed FortiWiFi 50G, logistics prioritize shipping the replacement unit and a field technician is dispatched concurrently. The engineer physically swaps the hardware, verifies the configuration, and confirms the unit is passing traffic before the visit closes. Your local staff does not need to be involved in the hardware work.
This is a Priority RMA add-on to FortiCare Premium or Elite. FortiCare Essential does not qualify for Priority RMA services.
The 3-year on-site Priority RMA tier is a fit for multi-site organizations managing FortiWiFi 50G deployments at retail locations, clinics, or staffed branch offices where the local team handles business operations but not IT infrastructure. When a firewall-plus-wireless appliance fails, downtime affects operations directly; getting a certified technician on-site within 4 hours limits that impact. Three years of coverage provides consistency across a hardware refresh cycle.
FC-10-FW50G-212-02-36 is an electronic subscription. After purchase from DataCenter360.ca, you receive a license key to activate the service against the specific FortiWiFi 50G serial number in your FortiCare account. No hardware ships with the subscription; on-site engineer dispatch and replacement hardware only move when a failure case is opened through FortiCare. Confirm that your site location is within Fortinet’s on-site service coverage area before ordering.
On-Site Priority RMA add-ons are available under FortiCare Premium and Elite only. The table below shows the relevant support characteristics for the FortiWiFi 50G:
| Essential | Premium | Elite | |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
DataCenter360.ca is a Fortinet Select Partner, authorized to sell Fortinet subscriptions and services worldwide. FC-10-FW50G-212-02-36 is delivered electronically — license key by email, typically within 0 to 1 business days. If you are managing several FortiWiFi 50G units across multiple sites and need a volume quote, or want to confirm on-site service availability for specific locations, reach us through the contact page before placing the order.
Open a case through FortiCare. Fortinet will dispatch both a replacement FortiWiFi 50G and a certified field engineer, both targeting on-site arrival within 4 hours. The engineer handles the physical hardware swap, restores or verifies configuration, and confirms connectivity before leaving. You do not need local IT staff involved in the replacement process.
The service coverage is identical across all term lengths — 4-hour hardware and on-site engineer response. The difference is the contract duration: 1 year (FC-10-FW50G-212-02-12) for short commitments, 3 years (FC-10-FW50G-212-02-36) for mid-cycle coverage, and 5 years (FC-10-FW50G-212-02-60) for full-lifecycle protection. Longer terms reduce renewal overhead and typically offer better per-year value.
Yes. FC-10-FW50G-212-02-36 is a Priority RMA add-on and requires an active FortiCare Premium or Elite contract on the same FortiWiFi 50G. If the device only has Essential coverage, upgrade the base tier first. DataCenter360.ca can provide a combined FortiCare Premium and Priority RMA quote.
On-site coverage depends on your geographic location. Fortinet’s Priority RMA network covers a wide range of areas, but availability varies. Confirm that your specific site falls within the covered service area before purchasing this add-on. For hardware-delivery-only Priority RMA without the on-site requirement, FC-10-FW50G-211-02-36 is the alternative.
The license itself is not region-locked and DataCenter360.ca delivers it electronically worldwide. On-site engineer dispatch availability depends on your site’s physical location. Check with Fortinet or DataCenter360.ca to confirm service-area coverage for each deployment site before activating the subscription.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiWiFi-50G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-FW50G-212-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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